Aparium Hotel Group · 1 month ago
PBX Operator
Minneapolis, MN
Full-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrAparium Hotel Group is a sophisticated hotel brand known for combining business acumen with boutique charm. The PBX Operator plays a crucial role in delivering excellent guest service by managing phone communications and ensuring guest needs are met, all while maintaining a warm and welcoming demeanor.
HospitalityTravel
Responsibilities
Responsible for answering the hotel phone according to hotel standards– provide answers to questions, and take hotel or restaurant reservations
Speaks clearly, distinctly, and with a friendly, courteous tone
Accurately directs incoming calls to guest rooms, hotel personnel, or departments
Takes and distributes messages for guests, provides information on guest services and/or public hotel events
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Demonstrate proficient knowledge of hotel POS and PMS systems
Assist in monitoring and posting any necessary charges to guest rooms and house accounts
Develop a complete working knowledge of the hotel’s menus, menu ingredients and what is available for the day
Follow the established procedures to ensure knowledgeable, correct delivery of hotel information
Understands guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
Record all guest charges accurately
Recommend service and product improvement to better the operation
Keep the work area clean and tidy at all times
Attend all required meetings
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Assist with responsibilities and duties in other departments and as assigned by management
Qualification
Required
Good reading, writing and oral proficiency in the English language
Must have a high school education or equivalent experience
Ability to work well unsupervised
Ability to multitask
Proficient computer skills
Ability to work alone without direct supervision
Demonstration of a high degree of drive and determination
Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
Ability to work in a dog-friendly environment
Benefits
Paid Vacation, Sick Time and Holidays
Medical, Dental, Vision, and Pet Insurance
Employer Paid Basic Life and AD&D
Discounted pet insurance available through ASPCA
401(k) Retirement Plan with employer match
Paid time off to volunteer for the causes you care about in your community
Strong sense of belonging through diversity, equity, and inclusion
Greatly discounted room rates for Aparium properties for you and your out-of-town guests
Company
Aparium Hotel Group
Aparium Hotel Group is a hospitality company offering Hotel Development services.
Founded in 2012
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mario M. Tricoci
Chief Executive Officer / Founder
Timothy Ryan
Chief Operating Officer
Recent News
DBusiness Magazine
2025-05-16
Seattle TechFlash
2025-04-21
Washington Business Journal
2025-03-26
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