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FedEx Logistics · 9 hours ago

Quality Assurance Coordinator

Tonawanda, NY

Full-time

Hybrid

Entry Level

$15.50/hr - $24.29/hr

3+ years exp

FedEx Logistics provides freight forwarding and customs brokerage services to help companies navigate global shipping challenges. The Quality Assurance Coordinator is responsible for ensuring compliance with customs regulations and providing excellent customer service while reviewing and correcting customs entries.

Transportation/Trucking/Railroad

Responsibilities

Responsible for timely review and corrections (if needed) are made to entries that are submitted to US Customs/Government Agencies for entry of goods; to ensure that all customer and regulatory requirements are met

Provide impeccable customer service

Support other workgroups such as but not limited to entry processing and cage functions

Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs

Solicit and maintain all customs compliance documentation with customers

Must be able to handle confidential and/or sensitive information

Work closely with other internal staff, departments and customers to deliver high level of service to customers

Review customs entries for accuracy and re-process with corrections if required. This includes customs requirements, other agencies requirements and customer requirements

Review and corrects ABI errors and census warnings

Ensure all government and organizational policies are followed

Create a referral to document the corrections to ensure education and compliance to reduce future errors

Performs other or additional duties as assigned