This job has closed.

Wellmark Blue Cross and Blue Shield · 1 month ago

Lead Software Engineer - Observability

Des Moines, IA

Full-time

Hybrid

Senior Level, Lead/Staff

5+ years exp

Wellmark Blue Cross and Blue Shield is a mutual insurance company focused on the well-being of its members. They are seeking a Lead Software Engineer to design, build, and maintain observability platform tools that enhance system performance and reliability, collaborating closely with various teams to deliver a seamless observability ecosystem.

Financial ServicesHealth InsuranceInsurancePersonal Health

No H1B

U.S. Citizen Only

Responsibilities

Design, build, and maintain observability platforms with reusability across services in mind

Develop scalable, automated pipelines for ingesting, transforming, and visualizing telemetry data

Integrate observability tools (e.g., Dynatrace, Splunk, Prometheus, Grafana, Splunk, Datadog, New Relic, OpenTelemetry) with existing infrastructure and applications

Enable root cause analysis through correlation of metrics, logs, and traces

Analyze telemetry data to identify performance bottlenecks and optimize resource allocation for improved efficiency

Define SLIs, SLOs, and error budgets with stakeholders for critical services

Improve incident response by enhancing monitoring dashboards, alerts, and automated notifications

Lead system development and engineering for highly complex programs

Coordinate the preparation, coding, testing, and debugging of complex programs; including the analysis and development of workflows that utilize emerging technology and meet and exceed Wellmark’s evolving business needs

Serve as subject matter expert in the implementation of innovative and cost-effective business solutions for multiple applications and systems utilizing information technology, business, and industry trends

Provide leadership, training, and guidance to others on the team in the gathering of information, necessary research needed for root cause analysis, problem definition and formulation, solution implementation, verification, and ongoing optimization

Ensure analysis of defects to find root cause and guide others in the identification of potential improvement opportunities

Mentor, guide and problem-solve with other technology areas in the development and implementation of solutions, including how to use new or enhanced software/applications

Coordinate with company resources to accomplish integration of products and processes and complex solutions

Provide timely and accurate results, and exceptional customer service

Utilize established relationships with Wellmark leaders and acts as a primary consultant on business status, issues, process improvements and technology enhancements or capabilities

Participate in project proposals, estimates and proof-of-concept activities as needed

Maintain awareness of industry’s best practices and standards and proactively participates in industry/knowledge reference groups relative to role

Provide direction for enterprise standards

Conduct code reviews and monitor standard adherence

Other duties as assigned

Qualification

Observability platformsSite Reliability EngineeringDevOps practicesTelemetry data analysisCloud platformsProgramming languagesCI/CD pipelinesAgile methodologiesIncident managementCoachingProblem-solving skillsCommunication skillsMentoringTeam collaboration

Required

Bachelor's degree in Computer Science, MIS, or related field of study and at least 5 years of development experience (ex. Angular, NodeJS, TypeScript, C++, .NET, Java, SQL) OR 9 years of related and applicable experience

Strong analytical problem-solving skills. Accuracy and high attention to detail. Previous experience troubleshooting and developing creative technical solutions. Ability to provide innovative solutions to complex issues

Demonstrated experience in software development lifecycle methodologies

Demonstrated ability to communicate with and coach/mentor team members, while setting an example in maintaining a positive attitude, staying calm under pressure, being approachable, and respectful and taking responsibility for failures

Big picture thinker with the ability to translate the value of the Wellmark as a Service (WaaS) strategy to company strategy when making design and development decisions

Demonstrated, strong ability to gather information, perform necessary research needed for root cause analysis, problem definition and formulation, recommend solution implementation, verification, and ongoing optimization, using data to support recommendations

Demonstrated ability to build relationships to reach outcomes that gain the support and acceptance of all parties. Ability to communicate key information in a timely manner to the appropriate stakeholder audience with the ability to adjust communication style that will best suit the audience

Ability to thrive in fast-paced environment with changing priorities. Excellent organizational skills. Strong time management skills with the ability to set and meet established timeframes with little direction, while assuring data and information integrity

Eagerness to learn and stay current on industry trends and have a continuous learning mindset

Ability to collaborate and work as a team to accomplish goals and/or solve problems. Ability to earn trust and respect from peers, leadership, and stakeholders. Ability to learn by actively listening and applying coaching feedback

Ability to lead, support and work within a diverse development team model including global staffing, crowd sourcing, etc

Preferred

3–5 years of experience in Site Reliability Engineering, DevOps, or Observability/Monitoring engineering roles

Proven experience building or administering observability platforms in production environments

Track record of improving system reliability and reducing mean time to resolution (MTTR)

Hands-on experience with one or more observability platforms: Dynatrace, Prometheus, Grafana, OpenTelemetry, Elastic Stack, Splunk, Datadog, New Relic, AppDynamics, Honeycomb

Strong knowledge of observability concepts: metrics, logs, traces, SLOs/SLIs, error budgets

Experience working within an Agile team environment

Experience deploying and maintaining Open Telemetry-based observability pipelines

Prior experience working in highly regulated environments with compliance observability needs

Contributions to observability open-source projects

Familiarity with chaos engineering practices to validate monitoring and resilience

Certifications from AWS, Microsoft Azure, or Google Cloud

Demonstrated experience coaching/mentoring others by providing guidance and feedback to help an employee or groups of employees strengthen their knowledge and skills to accomplish a task or solve a problem

Excellent problem-solving skills with a strong analytical mindset

Strong written and verbal communication skills, including the ability to explain complex technical topics to both engineers and business stakeholders

Proven experience with designing technical architecture and keeping abreast of existing and emerging technologies

Experiencing consulting with stakeholders to understand needs with the intention of providing advice and counsel. Also interacting appropriately with others to guide individuals or groups to accomplish work, reach consensus, or take action

Proficiency in programming or scripting languages (Python, Go, Java, Bash, etc.) for observability automation

Experience with containerization and orchestration platforms (Docker, Kubernetes)

Deep knowledge of cloud platforms (AWS, Azure, GCP), observability/monitoring services, operating systems (Windows/Linux), networking, and containerization

Strong understanding of distributed systems, microservices, and cloud-native architectures

Proficiency in CI/CD pipelines and how observability integrates into DevOps workflows

Knowledge of incident management and on-call practices

Experience with supporting observability and monitoring for Artificial Intelligence agents