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Pioneer · 3 weeks ago

Client Service Supervisor - Wolf Road

Albany, NY

Full-time

Onsite

Entry, Mid Level

$20/hr - $30.19/hr

1+ years exp

Pioneer is a company focused on providing exceptional customer service and achieving sales goals. The Client Service Supervisor will lead a team to deliver outstanding service, manage transactions, and support the branch's operational compliance while fostering strong client relationships.

BankingFinancial ServicesInsuranceWealth Management

Responsibilities

Provides outstanding service and solutions to our clients

Processes all transactions accurately, including, but not limited to, deposits/withdrawals to accounts, payments on loans, check cashing, money order purchases, etc

Coordinates the proving process and prepares all required reports. Responsible for managing the branch cash supply

Acts as a first line of defense in detecting potentially fraudulent activities

Builds relationships with clients by actively listening to deepen relationships and anticipate their financial needs

Engages customers in a consultative manner using a holistic approach to explore solutions to improve their financial well-being

Leads by example while consistently achieving sales goals and supporting Branch Manager in coaching efforts

Assists management in monitoring branch operational and compliance related activity to ensure adherence to all policies and procedures including the completion and review of branch logs, reports, worksheets, forms, etc. Provide guidance to teller team in operational and procedural matters

Under the guidance of the Branch Manager/Assistant Branch Manager, may also have responsibility for maintaining work and vacation schedules for the teller staff

In the absence of the Branch Manager and Assistant Branch Manager, has full responsibility for all phases of the day to day operations within the office

Qualification

Customer serviceSales goals achievementSupervisory experienceRetail banking experienceConsultative approachOperational complianceNotary Public certificationProblem-solving skillsRelationship building

Required

A high school diploma or GED required

Minimum 1 year previous experience in a retail bank environment required

Required to pass the NYS exam to become a Notary Public within 3 months of starting position (study for this exam is independent, but the Bank will pay for the test.)

Preferred

Previous supervisory and/or training experience preferred

A two-year college degree in business or related field preferred

Recent retail and/or cashier/teller experience preferred

Prior experience with retail sales strongly preferred

Benefits

The Bank will pay for the test.

Company

Pioneer

Pioneer is a full-service financial institution serving individuals, businesses, and communities with twenty-two locations throughout New York’s Capital Region.

Founded in 1889

Albany, New York, USA

201-500 employees