InComm Payments ยท 2 hours ago
Account Manager II
United States
Full-time
Hybrid
Mid Level
3+ years expInComm Payments is a pioneer in the payment (FinTech) industry with a focus on innovation and quality. They are seeking a motivated Account Manager who will provide account and strategic support, conduct data analysis, and collaborate cross-functionally to drive business growth and enhance customer experience.
Financial Services
Responsibilities
Collaborate with leadership on account planning including weekly updates, customer calls, monthly meetings, quarterly business reviews, and annual planning
Monitor account performance, uncover risks and opportunities, and present actionable insights to drive business growth
Conduct deep dives into weekly and monthly sales data to identify trends, anomalies, and opportunities for planogram updates
Generate and review daily, weekly, and monthly fraud reports, identifying patterns and supporting fraud prevention initiatives
Present data-driven recommendations to stakeholders to inform decision-making
Provide insights based on sales data for recommendations on participation, timing, and marketing developments
Work on marketing projects as needed
Manage product resets including signage, backer panels, and sticker files
Assist with customer service and resolution as needed
Assist with marketing through ensuring card needs are forecasted and allocated
Partner with internal departments including product, analytics, warehouse, logistics, partner management, channel solutions, and marketing to ensure alignment and efficient execution
Coordinate store-level communications and initiatives tied to promotions, testing, and customer experience enhancements
Serve as meeting scribe and action item tracker
Assist with ad hoc projects, special initiatives, and strategic implementations as assigned
Qualification
Required
Proven ability to create and implement strategic plans
Excellent relationship management and stellar customer-service
High degree of initiative
Excellent organizational and record keeping skills
Ability to act as the lead point of contact for matters specific to your accounts, from operational tasks to important initiatives
Ability to communicate and work effectively across various internal organizations
Demonstrated ability to grow account revenue
Driven to identify and exceed gift card business partner needs and expectations
Excellent ability to prioritize and manage multiple projects with competing deadlines
Detail oriented and strong organizational and presentation skills
Ability to analyze sales reports and identify trends
Willingness to dig into the data and take ownership in their responsibilities
Listen attentively, respond effectively and resolve account issues in a timely manner
Experience serving as lead point of contact for any and all matters specific to your accounts
Proven ability to work independently as well as in a team environment
Comfortable learning new technology in a highly innovative environment
Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint
Manage and assist with team projects and process improvements
Must be able to learn and apply a significant understanding of InComm systems and policies
Other task and responsibilities as assigned
Preferred
3-5 years of relevant account management experience preferred
Bachelor's degree preferred
Prior experience working in retail or working with retail customers a plus
5-10% Travel Requirement
Benefits
Employee Referral Bonus Program - Tier III
Company
InComm Payments
InComm Payments is an innovative global payments technology provider.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joshua Stoddart
Senior Vice President, CTO
Scott Meyerhoff
CFO
Recent News
2024-05-24
Company data provided by crunchbase