Geosyntec Consultants · 7 hours ago
Desktop Services Technician II
First, WV
Full-time
Onsite
Mid Level
4+ years expGeosyntec Consultants is a fast-paced environmental professional services firm seeking an experienced IT Desktop Support Technician to join their Information Technology team. The role focuses on ensuring effective desktop administration, customer service, and the management of IT endpoint technologies while adhering to security and risk management protocols.
ConsultingCRMEnvironmental ConsultingInformation TechnologyInnovation Management
Responsibilities
Perform intermediate to advanced desktop administration and client/desktop service and support in supporting, maintaining, and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies
Perform the imaging of computers using SCCM, creating bootable USB drives
Perform advanced troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy
Support intermediate to advanced Office 365 services
Administer appropriate levels-related security controls, governance, compliance, and data loss prevention to secure enterprise computing assets from vulnerabilities and threats (e.g., anti-virus, anti-spam, anti-spyware, etc.)
Efficiently manage, research, and troubleshoot relative incoming incident and service management requests with the ability to prioritize accordingly, escalating requests as appropriate to other IT team members in a fast-paced team environment (telephone, email, and tracking systems)
Ensure complex customer needs are monitored, addressed, documented, and resolved promptly and effectively through customer satisfaction
Gather relevant information and regularly update the manager and teammates regarding progress, risk management, potential business impact, resource management, timing, overruns, etc
Compose supporting technical documentation as it relates to this position
Cross-collaborate with all IT operating segments as needed
Qualification
Required
At least 4 years of experience or an Associates degree and 2 years of experience in an intermediate to advanced computer, laptop, and mobile device support role, supplemented by coursework in the field or any equivalent combination of education, experience, and training
Microsoft Office 365 Fundamentals
equivalent Microsoft certification in Windows Operating System 10 min
Proficiency with systems-related diagnostics, troubleshooting, maintenance, and repair, including new installs, upgrades, optimizations, and general day-to-day operations
Experience installing, testing, and troubleshooting related hardware and software applications, including multi-platform operating systems and third-party applications
Advanced experience with desktop administration and client/desktop service and support, maintaining and managing IT endpoint assembly, installation, imaging, configuration, optimization, maintenance, repair, testing, and upgrading client-facing technologies
Advanced experience with troubleshooting and diagnostics for optimum performance by users of desktop computers, laptops, handheld/wireless devices, printers, copiers, and related computing technologies, adhering to departmental procedures and company policy
Experience providing end-user call support, prioritization, and escalation of service needs
Ability to work under pressure and exercise sound professional judgment in analyzing problems to resolve or escalate intermediate to advanced system issues
Ability to handle multiple tasks to completion and through to customer satisfaction
Proven organization/planning, customer service, and response skills
Participate in IT on-call rotation schedule for Desktop Support team to include evenings and weekends as needed (generally one week every several months)
Flexibility to travel to company offices around the company as needed
Preferred
Certified Modern Desktop Administrator Associate
Apple certification
Benefits
Competitive pay
Benefits
Well-being programs
Company
Geosyntec Consultants
Geosyntec is a full-service consulting and engineering firm that works with private and public sector clients.
1001-5000 employees
H1B Sponsorship
Geosyntec Consultants has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (50)
2023 (26)
2022 (39)
2021 (23)
2020 (18)
Funding
Current Stage
Late StageTotal Funding
unknown2022-05-10Acquired
Leadership Team
Peter Zeeb
Senior Principal, President and CEO
Recent News
2024-11-07
Google Patent
2024-11-07
Company data provided by crunchbase