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Tucker Ellis LLP · 1 month ago

IT Support Technician- Onsite

Los Angeles, CA, US

Full-time

Onsite

Mid Level

$75K/yr - $90K/yr

3+ years exp

Tucker Ellis LLP is a law firm located in Los Angeles, California, seeking an IT Support Technician. The primary responsibility of this role is to provide technical support for software, hardware, and audio/video conferencing to firm employees and guests, while participating in a rotating on-call schedule.

ConsultingLegal

Growth Opportunities

Responsibilities

Serve as the first point of contact for employees seeking technical assistance

Diagnose and resolve computer, application, and basic network technical issues

Provide both in-person and remote support as needed

Support desktop and laptop hardware

Troubleshoot and repair issues with Microsoft Word documents

Assist with videoconferencing systems and tools including Zoom and Microsoft Teams

Troubleshoot VPN and internet connectivity issues

Use imaging tools to build and rebuild computers for deployment

Perform miscellaneous job-related duties as assigned

Qualification

Microsoft WindowsMicrosoft Office 365Application supportAudio/video conferencingPatience with usersCommunicationWork independently

Required

High School Diploma or GED required

Advanced technical education is a plus but not required

Ability to work independently as the onsite IT resource while also collaborating effectively with the broader IT team

Excellent communication skills and patience when assisting users of varying technical skill levels

Ability to record, track, correspond, and document resolutions to user issues

Strong knowledge of Microsoft Windows and Microsoft Office 365

Minimum of three (3) years of experience in application support and troubleshooting, preferably in a law firm or corporate professional services environment

Must successfully pass a background check