Tucker Ellis LLP · 1 month ago
IT Support Technician- Onsite
Tucker Ellis LLP is a law firm located in Los Angeles, California, seeking an IT Support Technician. The primary responsibility of this role is to provide technical support for software, hardware, and audio/video conferencing to firm employees and guests, while participating in a rotating on-call schedule.
ConsultingLegal
Responsibilities
Serve as the first point of contact for employees seeking technical assistance
Diagnose and resolve computer, application, and basic network technical issues
Provide both in-person and remote support as needed
Support desktop and laptop hardware
Troubleshoot and repair issues with Microsoft Word documents
Assist with videoconferencing systems and tools including Zoom and Microsoft Teams
Troubleshoot VPN and internet connectivity issues
Use imaging tools to build and rebuild computers for deployment
Perform miscellaneous job-related duties as assigned
Qualification
Required
High School Diploma or GED required
Advanced technical education is a plus but not required
Ability to work independently as the onsite IT resource while also collaborating effectively with the broader IT team
Excellent communication skills and patience when assisting users of varying technical skill levels
Ability to record, track, correspond, and document resolutions to user issues
Strong knowledge of Microsoft Windows and Microsoft Office 365
Minimum of three (3) years of experience in application support and troubleshooting, preferably in a law firm or corporate professional services environment
Must successfully pass a background check
Benefits
Medical, Dental, Vision, Life Insurance, and additional voluntary benefits
401(k) with Profit Sharing
Generous paid time off and firmwide holiday schedule
Company
Tucker Ellis LLP
Tucker Ellis LLP is a law firm.
Funding
Current Stage
Growth StageRecent News
bloomberglaw.com
2025-09-23
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