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General RV Center · 1 month ago

Lead Technician Trainer

Ashland, VA

Full-time

Onsite

Mid Level

General RV Center is the Nation’s Largest Family-Owned RV Dealer, dedicated to providing exceptional service and maintaining a successful service center. The Technician Trainer is responsible for training and coaching Service Technicians to ensure they meet industry-leading quality repair processes and certification standards, fostering a positive team atmosphere and maintaining training records.

Travel

Responsibilities

Foster a positive team atmosphere

Accountable for ensuring Service Technicians receive proper training to perform their roles effectively through established training programs

Collaborate with peers and leadership to discuss best practices, successes, challenges and/or opportunities

Trains and coaches Service Technicians by utilizing established processes and procedures to ensure they are knowledgeable and compliant with HAM Certification, the Technician Training Program (TTP) and RVTI Certification standards

Partners with the Corporate Technician Trainer for feedback and support with regard to the stores respective Service Technician training program

Maintain records regarding Service Technician training and certification requirements

Ensures that Service Technicians keep a current and accurate log of Continuing Education Units (CEU) toward RVTI recertification

Act as a contact to the Service Technicians and leadership for industry changes, best practices, and updates to current processes and procedures

Attend scheduled trainings, coach and mentor Service Technicians for continued development

Maintain RVTI Level Two Technician certification

When all daily task requirements have been met, service RVs in the shop at the Foreman’s discretion

Exceptional interpersonal skills that will lead to strong relationships with internal and external partners

Process and procedure oriented

Strong organizational skills, attention to detail, and ability to work well under pressure in order to meet deadlines

Ability to present complex information to a variety of audiences

Communicate well with all levels within the organization

Valid Driver's license

RVTI Level II certification is a bonus, but not required

Qualification

Technician Training ProgramRVTI CertificationHAM CertificationOrganizational SkillsInterpersonal SkillsProcess OrientedRVTI Level II CertificationAttention to DetailCommunication Skills