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Rosendin · 5 hours ago

BIM Support Engineer

Phoenix, AZ

Full-time

Onsite

Entry Level

1+ years exp

Rosendin is a leading company offering meaningful career growth opportunities. The BIM Support Engineer I is responsible for providing technical assistance to BIM users for software and hardware, ensuring that all BIM-related software is up to date and functioning properly.

Construction

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Work closely with the IT department to ensure field and non-BIM users are properly supported for their BIM specific software needs

Image, deploy new hardware, laptops, or PCs, for BIM users

Update and install BIM software for BIM users

Maintain BIM Software Depot with latest versions of BIM Software

Troubleshoot BIM Software for BIM, ENG and Field users

Communicate via Phone, Chat, in person to ensure BIM department is functioning at a high level

Work with IT to ensure BIM Builds and Images are constantly up to date

Inventory and control BIM machines and hardware

Provide end‐user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications

Utilize our trouble‐ticketing system to document your work and facilitate communication with our clients

Work with all levels of end users including high‐level users, difficult users, non‐technical users and demanding users

Diagnose, identify, research, and resolve end user issues

The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit

Qualification

AutodeskRevitWindows 10Network troubleshootingVPN client softwareCustomer serviceMicrosoft OfficeCommunicationTeamworkAttention to detail

Required

Associates Degree in Information Technology, Computer/Information Science, or related discipline

Minimum of 1-year practical experience in providing support in IT environment

General to Advanced knowledge of Windows 10

General working knowledge of Revit Navis Manage and other Autodesk products

General working knowledge of Revit plugins – Ideate, Unifi, RTV

Network troubleshooting and working with VPN client software

Understand the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud-based software like Dropbox, Google Docs, Box, One Drive, etc

Passion for incredible customer service, exceptional communication (verbal and written) including top notch grammar and spelling, and excellent people skills

Attention to detail with an analytic and technical mindset that helps you meticulously troubleshoot and evaluate issues quickly, efficiently, and accurately

Resourceful and not afraid to tackle difficult cases on your own; driven to work hard with minimum supervision

Master multi-tasker nailing the art of juggling multiple chats at once, while handling emails, and supporting your peers

Empathic, patient, composed and enjoy learning from talking to our customers

Approachable, professional, optimistic, and thorough in all that you do and inspire others to be the same

Ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests

Demonstrated ability to use discretion and sensitivity when handling confidential information

Demonstrated success taking direction and working independently

Ability to prioritize and manage multiple tasks, changing priorities as necessary

Ability to work under time pressure and adapt to changing requirements with a positive attitude

Effective oral and written communication skills as required for the position

Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred

Ability to be self-motivated, proactive and an effective team player

Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

Benefits

Competitive compensation

Full benefits

Employee Stock Ownership Plan

Company

Rosendin

Glassdoor3.8

Since 1919, Rosendin has created a reputation for building quality electrical and communications installations, building value for clients, and building people.

Founded in 1919

San Jose, CA, US

10001+ employees

https://www.rosendin.com

H1B Sponsorship

Rosendin has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (10)

2023 (1)

2021 (3)

2020 (4)