Apply on Employer Site

BNY · 1 hour ago

Associate, Client Service I

West Palm Beach, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Associate, Client Service I role involves working with external clients to resolve day-to-day issues, ensuring high-quality service, and supporting clients with operational and technical questions.

Financial Services

Responsibilities

Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY

Supports clients in addressing operational and technical questions or issues and ensuring requests are executed

Applies problem solving skills based on precedence and experience

Uses communication skills to deliver high quality service to a specialized client base

Provides clients information related to BNY products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed

Leverages a general understanding of broader BNY services and offerings

Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed

Tracks information related to general client issues and needs to support business development efforts

Participates in internal activities and initiatives designed to improve the client experience

Supports a selected number of client accounts of limited complexity