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Shamrock Trading Corporation · 12 hours ago

Technical Support Analyst

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

Shamrock Trading Corporation is a family of brands serving the transportation and logistics industries since 1986. They are looking for a Technical Support Analyst I to provide world-class system and application support, automate processes, and troubleshoot technical issues.

Financial ServicesSoftwareTransportation

Comp. & Benefits

Responsibilities

Provide world-class system and application support to both internal and external customers

Configure and install new systems as well as upgrade and support existing systems

Automate processes, reporting and response when possible

Perform in-depth troubleshooting of technical issues from initial remediation to full root cause analysis

Prevent repeat issues by addressing the root causes

Take initiative in areas of improving our operations and staying educated on the latest relevant IT technologies and methodologies

Partner with other internal technical teams to resolve more advanced issues as necessary

Create documentation that will help team members resolve issues more quickly

Qualification

Technical supportTroubleshootingOffice 365Active DirectoryTicketing systemsKnowledge sharingAnalytical skillsScripting languagesNetworking protocolsProblem-solvingTeam collaborationCommunication skillsAdaptability

Required

BA/BS degree in a technical field or evidence of exceptional ability

1+ years in a technical customer and desktop support role

Advanced troubleshooting knowledge and ability

Fundamental knowledge of Office 365 and Active Directory

Well versed in general IT technologies and best practices

Demonstrated ability and passion for learning new technologies and business processes

Must possess strong people skills and the ability to work as a team member, collaborating and partnering with others to address issues

Ability to communicate clearly in English, verbally and in writing, keeping the right people informed of relevant issues as well as understand and execute oral and written instructions

Strong analytical and problem-solving skills are critical for rapid issue response

Ability to think outside of the box to provide workable solutions

Able to adapt to changes in a dynamic work environment

Must have a propensity for knowledge gathering and sharing

Ability to lift and relocate end-user computing devices weighing up to 40 lbs

Demonstrates an understanding of how different functions/businesses in Shamrock are related and impact one another