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8am · 5 hours ago

User Researcher

Austin, TX

Full-time

Onsite

Entry, Mid Level

$110K/yr - $130K/yr

2+ years exp

8am is a company dedicated to empowering professionals with innovative technology. As a mid-level user researcher, you will conduct user research for legal practice management products, collaborating with cross-functional teams to translate user insights into actionable solutions.

Financial ServicesFinTechLegal TechPayments

Responsibilities

Conduct generative and evaluative research across product experiences with methodological rigor

Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines

Create compelling presentations and reports to communicate learnings and recommendations

Develop a deep understanding of user needs and pain points for 8am's legal practice management product suite, acting as the voice of the user

Identify strategic opportunities that address user needs and create business value

Qualification

Qualitative user researchResearch project leadershipIndustry-standard toolsB2B experienceLegal tech experienceAI tools experienceFluency in SpanishStorytellingPresentation skills

Required

2-5 years industry experience where you conducted qualitative user research

Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes

Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders

Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dscout, Dovetail, Reduct, Qualtrics, Sawtooth, etc.)

Experience with B2B, legal tech, practice management or SaaS products

Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation

Preferred

Fluency in Spanish is a plus, but not required

Benefits

Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees.

Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members.

Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents.

Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching.

Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development.

Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually).

Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform.