IKS Health · 10 hours ago
Associate Vice President – Contact Center
Coppell, TX
Full-time
Onsite
Director/Executive
$125K/yr - $170K/yr
13+ years expIKS Health is a leading Care Enablement Platform that enables clinicians to deliver better, safer and more efficient care. The Associate Vice President will shape the organizational culture and lead the contact center operations by fostering collaboration, innovation, and employee engagement while driving strategic vision and change management initiatives.
Health CareMedical
Responsibilities
Lead by Example: Embody the core values of the organization by demonstrating exemplary behavior in all interactions, both internally and externally. Display high levels of professionalism, energy, and dedication to the team’s success
Strategic Vision: Develop and communicate a clear vision for the contact center that aligns with organizational goals, driving team members toward achieving both short-term and long-term objectives
Decision-Making: Exhibit decisive leadership with the ability to analyze complex situations, deliberate on various perspectives, and make sound decisions in the best interest of the organization and clients
Change Management: Lead change initiatives effectively, ensuring smooth transitions during operational or strategic shifts. Promote a culture that is adaptive and responsive to the evolving needs of the business and clients
Qualification
Required
Experience; 13+ years related experience of which 6+ years preferably in healthcare BPO/KPO/CRM industry/Service Industry in Operations
Track record managing a team size of 300 + FTEs
Driven sustained margin growth on year on year basis
Strong client interaction & Account management skills
Managed all aspects of Delivery including recruiting, training, career mapping, quality & operational excellence
Held strategic involvement with future contact center capabilities, focusing on the integration of Generative AI, Voice AI, and Machine Learning
Benefits
Healthcare
401k
Paid time off
Company
IKS Health
IKS Health offers clinical, financial, and administrative healthcare solutions.
10001+ employees
H1B Sponsorship
IKS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (4)
2021 (5)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-12-19IPO
2006-11-16Seed
Leadership Team
Sachin Gupta
Founder & CEO
Joe Benardello
Co-founder and Chief Growth Officer
Recent News
2025-11-23
2025-11-20
Company data provided by crunchbase