Treasure Island Resort & Casino · 1 month ago
Player Development Manager
Welch, MN 55089, USA
Full-time
Onsite
Mid, Senior Level
5+ years expTreasure Island Resort & Casino is seeking a Player Development Manager to oversee the player development department. This role involves managing staff, developing business strategies to enhance player loyalty, and ensuring competitive excellence in player development programs.
Gambling & Casinos
Responsibilities
Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
Direct daily work activities and inspect completed work for conformance to standards
Manage and direct all administrative functions of the department, including payroll, hiring, scheduling, etc
Acquire, retain, and grow premium business; set and monitor achievement of goals and metrics for the team in alignment with the property’s business objectives
Coordinate strategic programs to target high profile players designed to provide differentiated service and personalized account management to maximize loyalty and profitability
Develop opportunities to increase incremental business through new guests acquisition, player retention and minimizing player attrition
Create and maintain department policies and procedure manuals
Monitor current competitive trends and market changes to ensure that Treasure Island is the leading casino versus all other local and regional competitive Player Development programs
Create and execute a yearly plan to accomplish financial objectives by forecasting requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions
Monitor player incentives and comping by both the casino players and the Player Development team members
Regularly review and re-code the players to focus the PD team on achieving and exceeding goals
Coach the Executive Casino Hosts and International Casino Hosts on how to improve their skills, grow their business, and meet their goals
Resolve guest issues when they have to escalate to management
Qualification
Required
2-4 year degree in Business Administration, Marketing or related field; or a combination of equivalent experience and/or education
5+ years experience in casino marketing management including supervision
3+ years experience in a related sales and/or customer relations position preferably in the gaming industry
3+ years experience with customer/sales tracking and/or customer relationship management database applications, including reporting and data analysis preferably with player tracking systems
Proven experience in business activation, retention, recovery, reactivation, and managing customer relationships
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Strong computer skills Microsoft Office (Word, Excel and Outlook)
Strong project management skills
Excellent written, verbal and interpersonal communication skills
Excellent analytical and problem solving skills
Strong leadership skills
Ability to follow established dress code policies and practice good personal hygiene
Ability to serve both internal and external customers
Ability to manage departmental budget and control labor and expenses
Ability to maintain a professional and courteous demeanor
Proven ability to manage projects in a timely and efficient manner
Ability to enthusiastically and professionally sell and/or promote relevant events and promotions
Ability to speak in a clear, concise and pleasant voice
Ability to adapt quickly to changing priorities
Must be able to walk, stand and/or sit for long periods throughout the day
Must have a good sense of balance, and be able to bend and kneel
Must occasionally be able to push, pull and grasp objects
Must occasionally have the ability to independently lift up to 10 pounds
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
Work is performed throughout the entire property (indoors and outdoors) and may include excessive noise, flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Company
Treasure Island Resort & Casino
Take The Island Way to a unique and exciting career! Known across the region as Minnesota’s premier entertainment and gaming destination, Treasure Island Resort & Casino offers excellent benefits, flexibility, unlimited opportunities, winning experiences and more.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Seehusen
Brand Communications and Partnerships Manager
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