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AVI-SPL · 4 hours ago

Program Manager

Los Angeles, CA

Full-time

Onsite

Mid, Senior Level

$115K/yr - $145K/yr

5+ years exp

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect. As a Program Manager, you will coordinate and communicate between key client and internal stakeholders to ensure customer satisfaction and oversee tactical efforts within accounts to achieve KPI metrics.

AudioAudio/Visual EquipmentDigital MediaProfessional ServicesSoftware

H1B Sponsor Likely

Responsibilities

Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account

Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, risks and escalations as necessary

Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary

Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy

Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction

Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy

Host at minimum quarterly business reviews with key customer contacts and internal AVI-SPL stakeholders to review all aspects of the account and ensure we are meeting/exceeding expectations

Develop and maintain account specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model

Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience

Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization

Lead team meetings with individual project managers to provide guidance and assemble project updates

Facilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation

Create and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable

Provide direct interaction with service management to ensure smooth transition from project completion to service ownership

Assist in the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account

Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns

Support deployment of regional project needs across multiple offices and engage with multiple resources

Drive project results to satisfy customer requirements and obtain AVI-SPL Net Promoter Score goals

Qualification

PMP CertificationProject ManagementAV TechnologyMicrosoft OfficeStrategic ThinkingCommunication SkillsLeadership SkillsTime Management

Required

Demonstrated experience working with multiple accounts/program deployments

Demonstrated Project/Program Management or leadership role (direct or indirect)

Valid and current Project Management Professional® (PMP) / PRINCE2 Practitioner certification

Ability to lead and contribute individually, as well as work productively within a team and across functional disciplines

Strong communication skills, both written and oral – along with professional, interpersonal and relationship building skills

Strong business acumen and ability to interface credibly at all internal and external organization levels

Strong ability to multi-task, prioritize, manage time and work in a self-directed manner

Demonstrate leadership and management skills in a team-oriented, collaborative environment

Exceptional strategic thinking and structured problem-solving skills

Technical aptitude and ability to be a self-driven learner with credible understanding of Audio/Visual, Collaboration and Meeting space technologies overall

Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat

Preferred

Minimum 5 years of experience in AV technology or Enterprise Technology management

Formal education in Audio Visual, Construction, Technology or related field

Benefits

Medical benefits, including vision and dental.

Paid holidays, sick days, and personal days.

Enjoyable and dynamic company culture.

Training and professional development opportunities.

Company

AVI-SPL

Glassdoor3.7

AVI-SPL is an IT company that provides AV/UC integrator and digital solutions.

Founded in 1979

Tampa, Florida, USA

1001-5000 employees

https://avispl.com/

H1B Sponsorship

AVI-SPL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)

2021 (1)