Seattle Credit Union · 1 month ago
Loan Servicing Partner - Total Loss & Insurance Specialist
Seattle, WA
Full-time
Hybrid
Mid Level
$22/hr - $33/hr
3+ years expSeattle Credit Union is seeking a Total Loss & Insurance Specialist who is dedicated to enhancing the employee and member experience. The role involves managing vehicle insurance claims, ensuring compliance, and providing exceptional service during challenging situations.
BankingFinanceFinancial Services
Responsibilities
Manage and process Total Loss, Insurance Repair, and GAP claims, including documentation review, member communication, and accurate application of funds
Administer Collateral Protection Insurance (CPI), including policy placement, cancellation, and coordination with vendors and internal stakeholders
Prepare payoff quotes and process lien releases and reconveyances in compliance with regulatory requirements
Coordinate with title companies and borrowers to resolve title-related issues and facilitate the release of liens
Ensure timely and accurate submission of GAP claims, including gathering necessary documentation and following up with insurers and members
Monitor and reconcile insurance claim payments, ensuring proper application to member accounts and accurate recordkeeping
Maintain detailed records of all claim and servicing activities to ensure audit readiness and regulatory compliance
Collaborate with Loss Mitigation, Lending, and Member Solutions teams to ensure alignment across servicing operations
Meet productivity, quality, and service-level expectations in a member-focused environment. Effectively adjusts to changing and evolving priorities and expectations
Stay current with policies, procedures, and industry trends related to auto lending, insurance, and CPI
Provide general loan servicing support and assist with cross-functional projects as needed
Efficiently produces quality work products that align with varying levels of difficulty and turnaround times
Demonstrates decisiveness, integrity, flexibility, and critical thinking that advance team, department, and organizational success
Demonstrates commitment to SCU Values
Qualification
Required
High school diploma or equivalent required
Minimum of 3 years of experience in a loan servicing, insurance, or loan-related call center environment
Detail-oriented and organized, with a strong focus on compliance and accuracy
Proficient in Microsoft Office (especially Word and Excel)
Comfortable working in a performance-driven, team-oriented environment
Maintains confidentiality and a high level of professionalism
Preferred
Financial Institution background
Experience with auto lending, CPI administration, or Total Loss claim processing strongly preferred
Experience preparing payoff quotes, lien releases, and reconveyances
Knowledge of title processes and coordination with title companies
Familiarity with state-specific lien release and reconveyance regulations
Experience in GAP claim processing and insurance settlement procedures
Familiarity with loan servicing systems, documentation, and regulatory requirements
Ability to evaluate information, calculate payouts, and assess coverage gaps with accuracy
Strong communication skills, both verbal and written — able to explain complex insurance or loan topics clearly
Benefits
Low-cost medical contributions
Zero contributions for dental and vision plans
Generous paid time off program
401k plan with a dollar-for-dollar employer match up to 5%
Company
Seattle Credit Union
Seattle Credit Union is a not-for-profit financial cooperative for employees and family members living in the state of Washington.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jackie Martinez-Vasquez
Chief Impact Officer
K
Kelly Earnest
Chief People Officer
Recent News
2025-05-08
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