Protective Life · 1 month ago
Sr. IT Service Desk Specialist
Chesterfield, MO
Full-time
Hybrid
Mid, Senior Level
$52K/yr - $65K/yr
4+ years expProtective Life is a company that helps protect customers against life’s uncertainties. They are seeking a Senior IT Service Desk Specialist to provide advanced technical support to internal employees and external partners, ensuring timely resolution of issues and supporting technology onboarding and inventory management.
FinanceFinancial ServicesInsurance
Responsibilities
Deliver high-quality technical support via phone and other communication channels, ensuring timely resolution of routine to complex issues
Troubleshoot and restore hardware, software, and network-related problems while documenting all actions in the ticketing system
Escalate unresolved issues to appropriate teams while maintaining ownership until resolution
Provide on-site support for the Chesterfield office, including new hire technology onboarding, hardware and software deployments, refresh projects, audio/video support for meetings, network print troubleshooting, and inventory and asset management
Coach and mentor team members on issue resolution and best practices
Participate in on-call rotation, including nights and weekends, and support technology changes outside normal business hours
Assist with documenting technical processes and procedures
Qualification
Required
Associate degree or relevant certification in computer technology OR 4–6 years of professional technical and/or customer support experience required
Strong customer service orientation with excellent oral and written communication skills
Ability to work collaboratively in a team environment and think creatively to solve problems
Self-starter with strong multitasking and organizational skills
Keen attention to detail and ability to follow established procedures
Advanced knowledge of Windows operating systems (up to Windows 11), Microsoft Office 365 suite including Teams, desktops, laptops, mobile devices, peripherals, Virtual Desktop Infrastructure (VDI), Citrix, LAN/WAN environments, Multi-Factor Authentication, and basic Microsoft Azure concepts
Familiarity with asset lifecycle management
Ability and willingness to work flexible hours and on-call rotations in a hybrid environment
Preferred
Experience in executive support, audio/video support, and contact center environments highly preferred
Benefits
Comprehensive health, dental and vision insurance
Mental health benefits
Employee assistance program
Paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day)
Contributions to healthcare accounts
A pension plan
A 401(k) plan with Company matching
ProHealth Rewards
Company
Protective Life
Protective is a holding company, whose subsidiaries provide financial services
1001-5000 employees
H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-06-04Acquired
2002-10-04IPO
Leadership Team
Richard Bielen
President and Chief Executive Officer
Paul Wells
Chief Financial Officer
Recent News
Business Wire
2026-01-05
Company data provided by crunchbase