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StepStone Hospitality · 1 month ago

Director of Operations

Peachtree Corners,GA,US

Full-time

Onsite

Director/Executive

StepStone Hospitality is a modern hotel management company, and they are seeking a Director of Operations to oversee all key operating departments. This role involves ensuring efficient hotel performance, driving service excellence, and leading various teams to deliver outstanding guest experiences.

Hospitality

Responsibilities

Provide leadership and oversight for Rooms, Food & Beverage, Engineering, and Guest Services teams, maintaining a strong, visible presence throughout hotel operations

Ensure brand standards, operating procedures, and service expectations are consistently achieved across all operational departments

Recruit, train, coach, and mentor department leaders and team members to deliver professional, warm, and memorable guest service

Address and resolve escalated guest concerns with urgency, thoughtful problem-solving, and effective communication

Oversee labor management, budgeting, forecasting, departmental performance, and overall operational efficiency

Collaborate closely with Sales, Finance, and other departments to support property initiatives, maximize revenue opportunities, and ensure seamless guest experiences

Review daily operational reports, analyze performance data, and identify opportunities for increased profitability and guest satisfaction

Conduct routine property, room, and public area inspections to ensure a high level of cleanliness, safety, and maintenance, following up promptly on identified concerns

Qualification

Hotel operations knowledgeGuest services expertiseCommunication skillsInterpersonal skillsProblem-solving abilityCPR trainingFirst aid trainingAdditional language ability