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LERETA, LLC · 1 month ago

Call Center Representative

Pomona, CA 91768, USA

Full-time

Hybrid

New Grad, Entry Level

$16.04/hr - $21/hr

LERETA, LLC is seeking a Call Center Representative responsible for ensuring professional and timely responses to inquiries regarding property tax matters. The role involves processing high volumes of incoming calls, assisting customers with tax inquiries, and conducting necessary research on tax-related issues.

Financial Services

Responsibilities

Processes a high volume of incoming routine calls

Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution

Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns

Communicates status of assignments to the Lead or Supervisor

Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry

Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team

Calls back homeowner as necessary, once research is complete

Ensures customer SLA’s are maintained

This position will perform other duties as assigned based on the needs of the department

Qualification

Customer serviceResearch skillsCommunication skillsTeamworkProblem-solving

Required

Ensures all incoming homeowner, lender, and third-party calls receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters

Processes a high volume of incoming routine calls

Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution

Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns

Communicates status of assignments to the Lead or Supervisor

Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry

Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team

Calls back homeowner as necessary, once research is complete

Ensures customer SLA's are maintained

Company

LERETA, LLC

Since 1986, LERETA has provided a full suite of national real estate tax services for residential and commercial loans, including automated online research and certification, tax bill processing, a suite of delinquent tax services, and customized tax outsourcing service programs.

Founded in 1986

Covina, California, USA

501-1000 employees

http://www.lereta.com/

Funding

Current Stage

Late Stage

Total Funding

unknown

2021-07-06Private Equity

2021-07-06Acquired

2009-01-01Private Equity

Leadership Team

Jim Micali

Chief Operating Officer

Michael S. Black

Chief Information Security Officer

Recent News

PR Newswire

LERETA Announces Leadership Transition: Katie Brewer Named CEO as John Walsh Retires

2025-01-23

HousingWire

Struggling homeowners often don’t understand escrow

2025-01-22

HousingWire

Service provider LERETA appoints new CTO

2024-05-17

Company data provided by crunchbase