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Raken · 4 weeks ago

Customer Onboarding Manager

Carlsbad,CA,US

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Raken is a fast-growing SaaS company that empowers the construction industry through its innovative platform. The Customer Onboarding Manager will lead clients through the onboarding process, ensuring they effectively adopt Raken and drive measurable results for their businesses.

ConstructionMobileSaaSSoftware

Culture & Values

Responsibilities

Manage the end-to-end onboarding process for Raken customers, from kick-off call to full adoption

Deliver tailored training sessions to help clients configure and implement Raken based on their unique business needs

Be a technical resource, helping customers connect third party integrations and maximize their reporting capabilities with Raken

Guide customers to quick wins that showcase the platform's value and increase adoption

Be proactive and ensure customers establish strong usage habits over their first 90 days with Raken, driving retention and satisfaction

Partner with Raken’s Account Management team to deliver ongoing training sessions to clients who have recently purchased new products or added new team members

Identify at-risk clients early and deliver solutions to mitigate churn risks

Be your customer’s champion, collaborating with Sales, Product and Customer Success teams to share feedback and ensure customer needs are heard

Qualification

SaaS onboardingExcel macrosClient communicationPresentation skillsProject managementSpanish fluencyProblem solvingRelationship buildingPositive attitude