Sheppard Mullin · 3 hours ago
Technology Services Administrator (Dallas)
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expSheppard, Mullin, Richter & Hampton LLP is an Am Law 50 firm seeking a Technology Services Administrator based in their Dallas office. The TSA will be responsible for IT systems support, administration, monitoring, and maintenance of data and telephone infrastructure, while providing excellent customer service to end-users.
AdviceConsultingLegal
Responsibilities
Provide excellent customer service and timely resolution to end-user technology issues
Effectively communicate with end-users, peers, vendors, and management
Follow best practices for hardware deployments and upgrades
Create service tickets to track technology issues
Take ownership of tickets escalated from the help desk
Provide meeting support – video conferences, webinars, and presentations
Maintain office AD security and distribution groups
Adhere to Information Security policies and procedures
Assist with IT projects and initiatives
Qualification
Required
Experience with Windows 11/11, Office 365, Document Management Systems (NetDocuments), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams
A basic understanding of Internet protocols, data connectivity methods and remote access technologies
Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge a plus
Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers
Individual will work as part of the Information Technology Team providing 24x7 support as needed
Must have excellent written and verbal communication skills
Required: Windows 11, Office 365, Adobe Acrobat, and Active Directory
Preferred
Minimum of 3 years in a Microsoft Environment
Medium to Large environment preferred
Bachelor's Degree
Preferred: VPN, Intapp, and NetDocuments
Company
Sheppard Mullin
Sheppard Mullin is a full service AmLaw 50 firm with over 1200 attorneys in 16 offices located throughout California and in Chicago, Dallas, Houston, New York, Washington, D.C., Brussels, London, Seoul and Shanghai.
1001-5000 employees
H1B Sponsorship
Sheppard Mullin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (7)
2023 (2)
2022 (2)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Shaun Clark
Partner --- Entertainment, Technology & Advertising Practice Group
S
Shon Glusky
Partner
Recent News
2025-11-25
bloomberglaw.com
2025-11-08
American Health Information Management Association (AHIMA)
2025-10-21
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