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Pasona N A, Inc. · 1 month ago

Customer Service and Operation Specialist - International Logistics

Phoenix, AZ

Full-time

Onsite

Mid, Senior Level

$60K/yr - $60K/yr

2+ years exp

Pasona N A, Inc. is seeking a Customer Service/Operations Specialist or Supervisor to manage international freight forwarding operations. The role involves shipment coordination, hazmat documentation, regulatory compliance, and may include SOP development and team leadership for supervisors.

Human ResourcesSmall and Medium BusinessesStaffing Agency

Work & Life Balance

Responsibilities

Manage import/export and domestic freight operations

Track and update shipment status

Coordinate carriers, routes, and logistics

Prepare hazmat documentation; ensure compliance (DOT, IATA, IMDG)

Communicate with customers, vendors, and internal teams

Negotiate costs with subcontractors

(Supervisor) Lead SOP creation, efficiency projects & team training

Qualification

International freight forwardingHazmat documentationRegulatory complianceSOP developmentProcess improvementAESISFIMO knowledgeTeam leadershipMS Office proficiencyGoogle Workspace proficiencyEnglish languageChinese languageCommunication skillsOrganizational skills