Metro Physical & Aquatic Therapy ยท 1 month ago
Call Center Coordinator (Part Time)
Garden City, NY
Part-time
Onsite
New Grad, Entry Level
$17/hr - $20/hrMetro Physical & Aquatic Therapy is a comprehensive multidisciplinary company offering various therapy services. They are seeking a Call Center Coordinator to manage front office communication, schedule appointments, and provide exceptional patient care while adhering to confidentiality guidelines.
Elder CareFitnessHealth CareTherapeuticsWellness
Responsibilities
Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications
Route escalated calls to the appropriate department and personnel
Complete tasks surrounding the nature of the call and providing the highest level of patient care and support
Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations
Answer a high volume of calls
Qualification
Required
High School Diploma or equivalent
Strong customer service skills; ability to diffuse client frustrations
Excellent interpersonal and communication skills
Ability to use logic and problem-solving skills to resolve issues
Ability to work independently under tight deadlines in a rapidly changing environment
Excellent time management and organizational skills
Company
Metro Physical & Aquatic Therapy
Metro Physical & Aquatic Therapy is a physical therapy center that offers orthopedic and sports therapy along with wellness programs.
Founded in 1982
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Mayrsohn DPT, OCS
Chief Executive Officer
Kathleen Berkery
Chief Financial Officer
Recent News
2025-09-24
Company data provided by crunchbase