Strive Compounding Pharmacy · 2 days ago
Supervisor, Customer Care Call Center
Mesa, Arizona
Full-time
Onsite
Mid, Senior Level
$55K/yr - $65K/yr
2+ years expStrive Pharmacy is dedicated to providing personalized healthcare solutions through compounding. They are seeking a motivated Customer Care Supervisor to lead their patient support team, ensuring high-quality interactions and operational efficiency in the call center.
Health CareMedicalPharmaceutical
Responsibilities
Lead, coach, and develop Customer Care Representatives to consistently meet quality, productivity, and compliance goals
Manage daily call center operations to ensure seamless coordination with pharmacy teams
Analyze performance metrics to identify trends, optimize processes, and drive team success
Collaborate with leadership to design and execute strategies that elevate the patient experience
Conduct regular QA reviews and performance check-ins to support continuous improvement
Serve as an escalation point for complex patient or provider concerns
Partner with Training & Development to support onboarding, refreshers, and process rollouts
Model Strive’s values by promoting teamwork, accountability, and service excellence
Qualification
Required
Current and active Arizona Pharmacy Technician license
Current and active PTCB or CPhT certification
2+ years of leadership experience in a call center or healthcare environment
High school diploma or GED (post-secondary education preferred)
Proficiency with LieFile, Microsoft Office Suite, and Slack
Proficiency with call center systems (e.g., Genesys, HubSpot, or similar)
Strong communication, leadership, and problem-solving skills
Clean criminal record (no felonies)
Preferred
2+ years of pharmacy or healthcare operations experience
Demonstrated ability to analyze KPIs and coach teams toward measurable improvement
Benefits
Employer paid healthcare coverage available after 30 days of employment
The choice of an FSA/HSA
A voucher for new hire scrubs (if applicable)
Parental leave
A 401(k) plan with matching contributions
The benefit of weekends and holidays off
FREE COMPOUNDED MEDS to employees and immediate family members
Company
Strive Compounding Pharmacy
At Strive Compounding Pharmacy, we’re pioneering a movement in personalized medicine.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.1M2019-07-16Seed· $0.1M
Leadership Team
Nathan Hill
CEO/ Co-Founder
Recent News
2025-11-04
Company data provided by crunchbase