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PLS Financial Services, Inc. · 3 hours ago

Director of Operations

Greater Houston

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

PLS Financial Services, Inc. is a leading retail provider of financial services with over 200 centers across 12 states. The Director of Operations is responsible for ensuring outstanding customer service across stores in the region, meeting operational objectives, and developing team members for growth and performance improvement.

Financial ServicesInsurance

Responsibilities

Ensuring that all stores in the assigned region are providing outstanding customer service and establishing relationships with our customers so they choose to do business with us again

Resolving and documenting customer complaints

Ensuring all team members are complying with all company policies and procedures

Coaching District Managers to establish weekly and monthly goals based on each store’s operational results, to improve performance

Developing and implementing strategies to improve the region’s performance, increase total market share and revenue

Preparing annual budgets with District Managers

Analyzing monthly financial statements for each region/store to identify those that are not operating within the assigned budget and/or meeting financial goals and take corrective action

Working closely with the HR team to ensure that teams are following proper guidelines/processes

Forecasting and managing monthly revenues, gain of accounts, and bad debt results

Making decisions regarding large check check-cashing transactions t

Visiting stores regularly to make sure they are operating per company policies and procedures

Ensuring staffing, training and ongoing development of all team members in the region

Developing, promoting, and monitoring effective career developmental programs and action plans for all team members

Documenting and resolving all employee complaints or directing the issues to the proper level of management for resolution

Ensuring that company audits are answered on time and per company policy

Representing the company in an honest, professional and enthusiastic manner

Being a positive example to all team members by demonstrating professionalism, good conduct, and judgment at all times

Recommending new store locations and overseeing the opening of new stores

Providing operational support and helping resolve accounting, auditing, legal, and customer service issues that the District Manager cannot resolve, by working with appropriate corporate office departments

Reviewing and approving payroll

Promoting local periodic solicitation/marketing promotions and mailings

Ensuring a neat and clean store environment is always maintained in all stores for our customers and team members

Perform other duties as assigned by management

Qualification

Multi-unit managementCustomer serviceFinancial analysisPersonnel managementEnthusiastic personalityProfessional demeanorExperience in collectionsComputer proficiencyCommunicationIntegrity

Required

A minimum of eight years of multi-unit management experience or successful regional management experience, ideally from the following industries: retail, financial, restaurant, hospitality

Excellent verbal and written communication skills

Outgoing and enthusiastic personality

Professional appearance and demeanor

Excellent customer service skills and experience

Good personnel and management skills

Experience in collections

Experience in working with computers

Must be honest and have integrity

Must have a valid driver's license and reliable transportation

Must be able to stand for extended periods

Must be able to travel to stores regularly

Ability to lift up to 15 lbs. with little assistance