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TP-Link Systems Inc. · 1 month ago

Technical Support Engineer - Early Careers

Irvine, California, United States

Full-time

Onsite

New Grad, Entry Level

TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is seeking an independent and energetic technology-driven professional to join their North American-Based Business Network Support Specialist team, focusing on troubleshooting and resolving network support issues for SMB/Enterprise product lines. The role involves providing customer support through various channels and ensuring timely resolution of issues according to service level agreements.

ElectronicsHardwareHealth CareInternetSoftware

H1B Sponsor Likely

Responsibilities

Provide customer support by phone, chat, and email

Troubleshoot and resolve networking related problems in a timely manner

Uncover customer’s needs, creating solutions, and resolving problems

Make a positive impression with customers through best-in-class customer service

Immediate escalation of critical problems

Document support tickets escalate complex issues to higher-level support teams

Walk customers through hardware installation or software configuration process

Qualification

Networking troubleshootingCustomer supportDocumentation skillsProblem-solvingCommunication skills

Required

Independent and energetic technology-driven professional

Experience in customer support by phone, chat, and email

Ability to troubleshoot and resolve networking related problems

Strong problem-solving skills to uncover customer's needs and create solutions

Excellent customer service skills to make a positive impression

Ability to escalate critical problems immediately

Experience in documenting support tickets

Ability to escalate complex issues to higher-level support teams

Experience in walking customers through hardware installation or software configuration process

Company

TP-Link Systems Inc.

Glassdoor3.5

Headquartered in the United States, TP-Link Systems Inc.

Founded in 1996

Reading, Reading, GBR

51-200 employees

https://www.tp-link.com/

H1B Sponsorship

TP-Link Systems Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (3)