IntegraMSP · 1 month ago
IT Support & Field Engineer (MSP)
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expIntegraMSP is looking for a sharp, service-driven IT Support & Field Engineer who loves solving problems and helping people. This role supports clients both remotely and onsite, requiring strong customer-facing skills and a commitment to delivering an excellent customer experience.
Data IntegrationInformation TechnologySoftware
Responsibilities
Resolve support tickets efficiently—or escalate when appropriate
Deliver an excellent customer experience every time
Update and maintain documentation for supported systems
Manage and support Microsoft 365 environments
Set up, configure, and troubleshoot computers, Active Directory, security groups, distribution groups, and Group Policy
Work with network switches, Windows Server, and firewalls
Travel to client sites within the Dallas/Fort Worth area as needed
Learn new technologies and become the go-to expert clients rely on
Maintain professionalism—even when the printer is on fire (metaphorically… hopefully)
Build rapport and trust with clients
Commit to a Monday–Friday schedule working onsite in our office
Lift equipment up to 50 lbs when needed
Qualification
Required
Must Live in the Dallas Area
Onsite / In-Office Monday–Friday
A genuine dedication to top-tier customer service
Ability to work onsite at our office and customer locations
Initiative and comfort working independently
2+ years of experience in a similar support/field role—MSP experience strongly preferred
Strong teamwork and communication skills
Ability to juggle multiple tasks, meet deadlines, and keep your cool
Excellent time management and prioritization skills
Commitment to continuous learning (and earning relevant certifications)
Ability to explain complex technical concepts in simple, human language
Strong troubleshooting and diagnostic skills
Experience with Microsoft Azure
Experience with Microsoft 365, Teams, SharePoint
Experience with Windows Servers and domains
Experience with Networking fundamentals
Familiarity with support tools, IT service processes, and documentation practices
Solid typing and note-taking habits for accurate ticket updates
Successful completion of toolset certifications within your first month (training provided)
Maintain confidentiality for all client data and systems
Document all work performed—passwords, configurations, correspondence, etc
Follow business casual dress unless otherwise approved
Accurately complete timesheets daily
Uphold our Core Values at all times
Preferred
2+ years as a Tier 1 Technician, Field Technician, or similar role within an MSP
Certifications such as A+, Network+, Cisco, or Microsoft are a plus
Benefits
Training assistance toward industry certifications
Company
IntegraMSP
IntegraMSP offers customized hosted and business IT solutions, data protection and marketing services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase