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ENFRA · 1 month ago

Service Coordinator - Billing Coordinator

US-AR-Little Rock

Full-time

Onsite

New Grad, Entry Level

ENFRA is a leader in innovative energy solutions with over 100 years of experience in the energy infrastructure industry. The Service Coordinator is responsible for scheduling service calls, maintaining records, processing billing, and providing excellent customer service while supporting the onboarding of new hires and managing vendor invoices.

ConstructionIndustrial EngineeringMechanical Engineering

Responsibilities

Monitors technician time tracking on a weekly basis, including obtaining supervisor approval or other documentation for any timesheet discrepancies as well as timely submission to Payroll processor

Assists in new hire onboarding process and processing of IT hardware & permissions requests as necessary

Assists in coding and approvals of vendor invoices

Opens and tracks purchase order requests

Collection of associated documentation for processing customer and vendor system set-up

Dispatching/routing multiple service technicians

Verifying job completion and accuracy of technician notes

Inbound/outbound phone calls

Scheduling service repairs and routine maintenance visits

Processes and issues monthly maintenance invoices

Makes collection calls for past-due invoices on a weekly basis

Provides outstanding customer service to our customers

Data entry and various administrative tasks

Qualification

Time managementEffective communicationCustomer serviceDetail-orientedMultitasking

Required

Work well with others in difficult situations to solve customer issues and achieve positive results

Possess strong time management skills and ability to work under time constraints

Effective verbal and written communication skills

Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment

Versed in the industry and the Company's competitors

Ability to multitask and perform duties outside of the scope of work when necessary

Company

ENFRA

ENFRA is a national leader in energy infrastructure and Energy-as-a-Service (EaaS), delivering integrated engineering, construction, maintenance, asset management, and energy solutions to mission-critical institutions.

Founded in 1919