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BNY · 4 hours ago

Senior Associate, Production Services Application Support Analyst

Lake Mary, FL

Full-time

Onsite

Mid, Senior Level

4+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Applications Support Specialist role involves troubleshooting, maintaining applications, and mentoring junior team members within the Technology team.

Financial Services

Responsibilities

Perform moderate to complex troubleshooting as a subject matter expert in one or more applications

Maintain and support applications and their operating environments, including responding to alerts and performing root cause analysis using established procedures and documentation

Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents promptly

Lead or partner with other team members to analyze moderate to complex issues, perform ongoing health checks and validations after changes or significant incidents, and provide input and recommendations for technical solutions

Design and implement automation for manual processes and escalate issues to second level application or infrastructure support when necessary

Mentor or provide guidance to junior team members and contribute to the achievement of related teams' objectives