Bank of America · 4 weeks ago
Lead Operations Representative - 1st Shift
College Park
Full-time
Onsite
Senior Level
5+ years expBank of America is committed to helping make financial lives better through the power of every connection. The Lead Operations Representative is responsible for managing day-to-day operations processes, providing guidance to team members, and ensuring quality service and efficient operations support for internal business partners and customers.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Contributes to overall success of an Operations team as an individual contributor
Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
Provides functional expertise knowledge to projects or initiatives relating to the business unit
Maintains internal operational and financial controls and works within the risk appetite of the business unit
Continues to review processes to ensure they are efficient and implements process improvement opportunities
Qualification
Required
5+ years in banking and lockbox operations
Familiarity with internal systems (e.g., KATS, VICOR, RIDS)
PC literate; Working knowledge of Windows 10, Outlook and Excel
Data Entry, 10-key skills; Good hand-eye coordination; grasp of basic data processing concepts
Ability to troubleshoot system issues
Understanding of lockbox processes and data handling
Strong verbal and written skills; comfortable interacting with senior management and business partners
Ability to work collaboratively under pressure; lead team huddles and support change initiatives
Skilled in prioritization, multitasking, and meeting tight deadlines
Ownership of process improvements
Ability to detect and resolve errors logically
Flexible to work overtime and holidays
Open to learning and adapting to new methods
Quality-focused with ability to handle high volumes accurately
Good hand-eye coordination; grasp of basic data processing concepts
Preferred
Strong analytical skills
Team Player
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2026-01-09
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Business Standard India
2026-01-09
Company data provided by crunchbase