CACI bv · 4 weeks ago
Software Asset Management (SAM) ServiceNow Architect
VA
Full-time
Onsite
Senior Level, Lead/Staff
$115K/yr - $252K/yr
15+ years expCACI is seeking a highly skilled and experienced Software Asset Management (SAM) ServiceNow Architect supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role will lead the design, implementation, and maintenance of the SAM solution within the ServiceNow platform, ensuring data accuracy and driving continuous improvement of SAM processes.
ConsultingEducationTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Serve as a subject matter expert for ServiceNow SAM Pro modules, aligning with business requirements and industry best practices
Configure and customize ServiceNow SAM Pro features, including software discovery, reconciliation, license management, and compliance reporting
Provide guidance to developers, engineers and administrators regarding SAM Pro configuration, customization and usage
Develop and maintain technical documentation, including design specifications, configuration guides, and standard operating procedures
Integrate ServiceNow SAM Pro with other ServiceNow modules (e.g., ITSM, CMDB) and external systems (e.g., procurement, finance)
Oversee data migration and cleansing activities to ensure data accuracy and integrity within the SAM system
Analyze existing SAM processes and identify areas for improvement
Develop and implement streamlined SAM workflows and procedures to optimize efficiency and reduce costs
Collaborate with stakeholders to define and document SAM policies and procedures
Drive adoption of SAM best practices across the organization
Provide expert guidance, support and development of compliance reports and dashboards to track software license usage and identify potential compliance gaps
Provide oversight, guidance and support for regular audits on software assets to ensure compliance with licensing agreements
Work with vendors and internal stakeholders to resolve licensing issues and gaps in data
Stay up-to-date on software best practices, industry trends, and regulatory requirements
Provide technical guidance and mentorship to other team members
Troubleshoot and resolve complex issues related to ServiceNow SAM Pro
Stay current on ServiceNow platform updates and new features and evaluate their potential impact on our SAM solution
Participate in ServiceNow platform upgrades and maintenance activities
Qualification
Required
Ability to obtain and maintain a Secret clearance
15+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience)
5+ years of experience supporting and configuring IT Asset Management (ITAM), preferably with a focus on Software Asset Management (SAM)
3+ years of experience implementing and configuring ServiceNow SAM Pro
Proven experience with software licensing models (e.g., perpetual, subscription, SaaS) from major vendors (e.g., Microsoft, Oracle, Adobe)
Experience with software discovery tools and techniques
Experience with data analysis and reporting
Deep understanding of ServiceNow SAM Pro functionality and configuration options
Strong knowledge of software licensing models and compliance requirements
Proficiency in ServiceNow scripting (e.g., JavaScript)
Experience with ServiceNow integration technologies (e.g., REST APIs, web services)
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Preferred
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) in SAM
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
ITIL Foundation Certification
Proactive and self-motivated with a strong desire to learn and grow
Excellent attention to detail and commitment to accuracy
Ability to manage multiple tasks and prioritize effectively
Strong customer service orientation
Ability to communicate technical concepts to non-technical audiences
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase