Grafana Labs · 17 hours ago
CPQ Administrator| United States |Remote
United States
Full-time
Remote
Senior Level
$162K/yr - $195K/yr
5+ years expGrafana Labs is a remote-first, open-source powerhouse that is seeking an experienced CPQ Administrator to join their Revenue Operations team. In this role, you will lead the optimization and governance of Quote-to-Order processes, ensuring accuracy and compliance as the company grows while collaborating with Sales, Finance, and Product teams.
AnalyticsCloud Data ServicesData VisualizationOpen SourceSoftware
Responsibilities
Own the end-to-end quoting process and approval workflows across direct and channel sales motions, ensuring scalability and audit readiness
Design and operationalize amendment paths (co-term, extend, expand, swap) across SaaS, usage-based, and services offerings
Maintain a clean, compliant product catalog—ensuring SKUs, bundles, and pricing attributes are properly configured in Salesforce for quoting and provisioning
Oversee automated, error-free integration from CPQ to NetSuite for order creation and fulfillment, maintaining compliance with internal controls
Lead system releases, user acceptance testing (UAT), communication, training, and documentation for new processes and features
Partner with Finance, Security, and Legal to ensure Quote-to-Order processes meet SOC 1 / SOC 2 and other internal control requirements, maintaining audit trails and access controls across systems
Manage Grafana’s Quote-to-Order roadmap spanning Salesforce, Salesforce CPQ, and Salesforce related NetSuite integrations
Translate business rules into CPQ (bundles, rules, discount schedules, templates, approval chains)
Lead cross-functional governance across Rev Ops, Deal Desk, Product, and Finance
Define and enforce catalog change controls, ensuring updates are tested, documented, and compliant with audit standards
Own testing, documentation, and enablement for new features and releases
Monitor process health metrics (quote accuracy, order fallout, approval turnaround, audit findings) and drive continuous improvement
Qualification
Required
5–8+ years of experience in CPQ administration with hands-on configuration and program management experience
Experience being the lead CPQ Admin
Deep understanding of amendment logic, revenue implications, and ERP integrations
Experience maintaining or supporting processes under SOC 1 / SOC 2 compliance, including internal controls, audit documentation, and system access governance
Strong communication, stakeholder management, and change management skills
Certifications required: Salesforce CPQ Specialist, Salesforce Certified CPQ Administrator
Preferred
Certifications preferred: Salesforce Certified Platform Data Architect, Salesforce Certified Platform Development Lifecycle and Deployment Architect
Benefits
Restricted Stock Units (RSUs)
30 days of annual leave
Company
Grafana Labs
Grafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics.
1001-5000 employees
H1B Sponsorship
Grafana Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$805.23MKey Investors
Lightspeed Venture PartnersGIC
2024-08-21Series D· $270M
2024-08-21Secondary Market
2022-04-06Series D· $240M
Leadership Team
Raj Dutt
co-founder/ceo
Anthony Woods
Co-Founder
Recent News
lsvp.com
2025-11-28
Company data provided by crunchbase