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Cartersville-Bartow County Chamber of Commerce · 1 month ago

Temporary Assistant - IT Support CSS II - Cartersville

Cartersville, GA

Internship

Onsite

Intern, Entry Level

$23/hr - $23/hr

2+ years exp

Cartersville-Bartow County Chamber of Commerce is seeking a Temporary Assistant for IT Support at Georgia Highlands College. The role involves providing specialized duties in the Client Technology Services unit, supporting faculty and staff with hardware and software needs across all campuses.

Non-profit Organization Management

Responsibilities

Assists Director of Client Technology & Media Services and/or IT Regional Operations Director in projects and technical implementation

Provides hardware and software support for faculty and staff for all College owned desktops, laptops, printers, and related peripherals on all GHC campuses and locations

Delivers enterprise-wide configuration, deployment, and management of hardware for all GHC desktops, laptops, smart devices, and computer peripherals

Installs, configures, and maintains all new computers and peripherals for the College

Provides tier-two telephone, email, web and in person client and technical support to faculty, staff, and students

Responsible for facilitating the resolution of student and employee user account issues

Assists in basic audio-visual duties within the IT Division

Responsible for maintaining accurate inventory records for all GHC desktops and laptops

Assist customer in connecting their personal devices (smart phones, tablets, laptops) to GHC Wi-Fi

Assist with projects within the Information Technology Services Division

Coordinates with other IT personnel to diagnose and resolve system problems

This role is designed by the institution as a Position of Trust

Performs related duties

Qualification

Information technology systemsComputer system designTechnical supportProblem analysisReport preparationLawsBest practicesOral communicationWritten communication

Required

Knowledge and level of competency commonly associated with the completion of a associates degree in a course of study related to the occupational field

Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for two to three years

Possession of or ability to readily obtain a valid driver's license for the type of vehicle or equipment operated

Knowledge of information technology systems and internal controls

Knowledge of information technology best practices

Knowledge of computer system design, architecture, and methodologies

Knowledge of relevant local, state and federal laws

Skill in the analysis of problems and the development and implementation of solutions

Skill in the preparation of clear and precise reports

Skill in oral and written communication