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Propark Mobility · 1 month ago

Customer Service Ambassador

Washington, DC

Full-time

Onsite

New Grad, Entry Level

$21.50/hr - $21.50/hr

Propark Mobility is a company focused on providing parking solutions, and they are seeking a Customer Service Ambassador to assist customers with parking-related issues. The role includes troubleshooting payment errors, providing guidance on parking systems, and coordinating with staff for in-person support.

HospitalityParkingRetail

Responsibilities

Assisting customers who experience issues exiting parking facilities or using parking equipment

Troubleshooting payment errors, failed transactions, and kiosk or gate malfunctions

Providing guidance on parking systems, policies, and general inquiries

Coordinating with on-site staff or technical teams when issues require in-person support

Additional duties may be assigned as needed

Qualification

Customer Service experienceAnalytical skillsProblem solving skillsBasic Computer SkillsMS ExcelMS OfficeMS OutlookCommunication skillsAttention to detailOrganizational skillsSelf-starter

Required

High School Diploma

Customer Service experience

Basic Computer Skills

You are at least 18 years old

Work efficiently, effectively and accurately

Demonstrated analytical and problem solving skills

Excellent communication skills, ability to communicate with all levels one-on-one and in public group settings

Strong attention to details and accuracy

Must be well organized, a self-starter and able to work independently

Ability to answer high volume calls in a professional manner

Assist with other projects as needed

Preferred

Operations and administrative experience preferred

Hands-on experience in operating MS Excel, Office & Outlook

Benefits

Free Parking!

Flexible scheduling; paid Holidays and Wellness.

Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.

(FT Employees) Paid vacation and an extra day-off on your birthday!!

(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!

The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)

Wellness is provided according to city or state mandates