Polymar Injection Molding ยท 1 month ago
Representative, Customer Service L1
Lancaster,PA,US
Full-time
Onsite
Entry Level
1+ years expPacer Pumps is a privately owned business in Lancaster County, PA, specializing in thermoplastic centrifugal pumps. They are seeking an order entry/customer service representative to interact with customers, handle inquiries, process orders, and resolve complaints to ensure exceptional service.
Plastics
Responsibilities
Interacts with customers; provides information in response to inquiries about accounts, products, and services
Takes care of and settles customer complaints, special orders, or returns via phone or mail
Answers customers' questions regarding product or service and operation or maintenance
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
Talks with customers by phone or in person to ensure the best service possible
Interviews customers to obtain information and explain available services
Investigates and corrects errors, following customer and company records
Adjusts complaints concerning billing or services rendered
Refers complaints of product or service failure to appropriate departments for investigation
Coordinates customers' service needs with other departments as required to ensure customer service
Performs all other duties as required
Qualification
Required
High School diploma required
Identify problems, inform others, and provide information to assist with solving the problem
Use verbal skills to communicate with co-workers or customers and/or vendors
Complete and maintain documentation/records to effectively convey ideas and information both in written and oral form
Addition, subtraction, multiplication, division, percentages, ratios
Financial Software
Internet/e-mail
Spreadsheet Software
Word Processing Software
Preferred
1-3 years of experience preferred
Benefits
A competitive benefits package will be in line with experience
Company
Polymar Injection Molding
Polymar specializes in PET, PBT, PC, PVDF and CPVC.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase