American Family Insurance ยท 6 hours ago
Business Systems Specialist (hybrid)
American Family Insurance is seeking a Business Systems Specialist to oversee systems implementation and administration within Facilities Development & Operations. The role focuses on enhancing agent experience through seamless operation of Marketing On Demand programs and ensuring accurate billing for agents.
Angel InvestmentFinanceVenture Capital
Responsibilities
Provide operational and user support for business system applications and related hardware that support division and corporate strategies
Respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application
Document and maintains business processes and business rules
Conduct user acceptance testing for business systems. Identifies opportunities for improved user acceptance testing processes and methodologies
Qualification
Required
Demonstrated experience providing customer-driven solutions, support or service
Basic knowledge and understanding of unit, functional, performance, and user acceptance testing
Basic knowledge and understanding of how technology can be used to automate business processes
Demonstrated experience documenting work processes and business rules
Demonstrated experience using business systems to provide customer service
Preferred
5+ years of experience using Python
5+ years of experience using DBA
5+ years technical support experience
Benefits
Comprehensive medical, dental, vision and wellbeing benefits
Competitive 401(k) contribution
Pension plan
Annual incentive
9 paid holidays
Paid time off program (23 days accrued annually for full-time employees)
Student loan repayment program
Paid-family leave
Company
American Family Insurance
For more than 90 years, American Family Insurance has built its reputation on sound principles.
Funding
Current Stage
Late StageLeadership Team
Dan Reed
Founder. President, and MD
Recent News
Business Insider
2025-12-25
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2025-12-13
2025-11-14
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