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Universal Destinations & Experiences · 2 days ago

Group & Event Sales Manager - Universal Kids Resort

Frisco, TX

Contract

Onsite

Mid Level

3+ years exp

Universal Destinations & Experiences is seeking a Group & Event Sales Manager for Universal Kids Resort. This role is responsible for developing and soliciting new sales prospects while managing group sales, events, and client relationships to achieve business objectives.

FilmLeisureMechanical EngineeringParksRecreationResorts

Responsibilities

Develops, solicits and negotiates group bookings through direct outreach, special promotions, lead follow up, networking, and engagement with professional associations and memberships to achieve objectives for sales volume and revenue. Consistently meets and exceeds established group and event sales goals and key performance metrics. Assists in the development of sales plans, resort-wide, theme park or hotel sales initiatives and group sales collateral

Drives hotel occupancy by packaging room blocks with special events and park access, team building activities and meal options. Negotiates group rates in alignment with Revenue Management strategies to maximize occupancy and Average Daily rate (ADR). Develops partnerships with corporate planners, destination marketing campaigns, and convention bureaus to secure hotel and event business. Maintains close communications with Hotel Operations and convention services to ensure smooth execution of groups stays and meetings

Promotes Universal Kids Resort services, including the theme park and hotel, to prospective customers by conducting tours of the facilities. Drives group sales by proactively seeking sources of new business and maintaining strong relationships with existing accounts, following up to generate repeat business, new leads, and referrals. Partners with key UDX Marketing & Sales teams to support cross-departmental initiatives

Prepares custom sales proposals and negotiates service contracts to reflect the requirements of the prospective clients. Negotiates rates and prices for each individual group based on client needs, the marketplace and value of business. Collaborates across UKR divisions to ensure a seamless and successful event execution

Creates, manages, and distributes reports to effectively communicate sales data and insights. Utilizes Salesforce for lead generation, account management and tracking sales activity. Effectively manages the sales cycle including lead generation, contracting, execution and follow-up

Maintains resort knowledge throughout the theme park and hotel and continues to be well-versed in all Universal Kids Resort product offerings, procedures, and policies. Stays informed about industry trends, competitive offerings, and emerging event technologies. Participates in ongoing training, internal briefings, and product updates to ensure accurate and current knowledge is applied in all client interactions

Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities

Perform other duties as assigned

Qualification

SalesforceHospitality salesEvent industry knowledgeMicrosoft OfficeTechnical acumenCommunication skillsDecision making

Required

Exceptional communication and presentational skills

Technical acumen to effectively navigate point-of-sale and CRM systems including Salesforce, Delphi/Amadeus (Space Management/BEO), and Horizon/SAP POS/ticketing system is desirable

Exhibits sound judgement and confidence in making decisions that will impact the business

Proficient in Microsoft Office, including Word, Excel, PowerPoint, Teams and Outlook

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Consistent attendance is a job requirement

Bachelor's degree in Business, Sales, Hospitality or related field is required

3+ years of experience in hospitality sales is required

Preferred

Knowledge and experience working in Frisco, Dallas, and surrounding areas hospitality and/or event industry

Experience with group sales and/or Frisco market

Benefits

Competitive compensation package

Company

Universal Destinations & Experiences

Universal Destinations & Experiences, a unit of Comcast NBCUniversal, offers guests around the world the most innovative, immersive and popular entertainment experiences.

Founded in 1968

Orlando, Florida, USA

10001+ employees