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AVI-SPL · 6 hours ago

Service Solutions Consultant

Ashburn, VA

Full-time

Hybrid

Senior Level

5+ years exp

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences. As a Service Solutions Consultant, you will partner with regional offices to position and close solutions-oriented service offerings, working closely with sales management and account managers to enhance service strategies and maintain strong customer relationships.

AudioAudio/Visual EquipmentDigital MediaProfessional ServicesSoftware

H1B Sponsor Likely

Responsibilities

Drive strategy meetings with sales managers across their customer accounts with a Services-oriented solution approach

Serve as a subject matter expert (SME) on all company service offerings, capabilities, and processes

Participate in client discovery sessions to identify opportunities for service optimization or expansion including client needs and care abouts

Incorporate customer requirements in actionable service solutions via Master Service Agreements and/or Statements of Work

Work together with Solutions Architects to ensure the technical requirements are captured, properly accounted for and positioned as part of our solution deliverable

Build and maintain strong relationships with key customer stakeholders to ensure AVI-SPL maintains a favorable position and that the desired value proposition is being provided

Remain present with clients as part of their ongoing Annual or Quarterly Business Reviews acting as a liaison between sales and service operations/delivery

Engage with the Company’s regional and local office leadership to understand regional trends or demands for technology Services. Interact with key Customer stakeholders – both potential and existing – to collect direct feedback on market requirements

Advise Sales on best practices for positioning service value and aligning with client business outcomes

Track and communicate service feedback and performance metrics to continuously improve offerings

Perform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives

Qualification

Consulting experiencePresentation skillsNegotiation techniquesITIL Foundations certificationAudio visual experienceEntrepreneurial outlookTeamwork skillsWritten communicationOrganizational skillsProblem solving skills

Required

Minimum of a 4-year degree or comparable industry experience

Minimum of 5 years of progressive consulting

Strong teamwork skills to operate in a team selling environment to new and existing Customers

Excellent presentation skills and be comfortable sharing thoughts with leadership and Executive stakeholders from AVI-SPL, Customers, Manufacturers, and Third-Party Service Providers

Strong written skills and competence with business applications used to construct documents, financial analysis, or presentations

Excellent capability to switch tasks while adapting to changing priorities

Energized self-starter capable of working independently and ensuring to meet deadlines

Excellent attention to detail and organizational skills

Proven ability to contribute to new business development, build account plans, lead generation and respond to proposals

Entrepreneurial outlook – Experience in identifying leads and converting the leads into business, demonstrating tools and capabilities

Demonstrate effective negotiation and closing techniques

Proven selling skills specifically related to growing existing accounts and/or acquiring new business, with the ability to identify unique customer needs

Solid business / problem solving skills with the focus on customer service (internally and externally)

Preferred

ITIL Foundations certification or comparable industry certification is preferred

Specific experience in providing a consultative approach with sales teams specific to Services, unified communications, software as a service, or licensing and subscriptions is preferred

Experience in the audio visual and collaboration industry or building technologies is preferred

Demonstrated experience leading large complex opportunity pursuits with multiyear deal structures and operational savings scenarios

Experience operating in a supportive business team environment is desirable

Benefits

Medical benefits, including vision and dental

Paid holidays and Paid Time Off

Enjoyable and dynamic company culture

Training and professional development opportunities

Company

AVI-SPL

Glassdoor3.7

AVI-SPL is an IT company that provides AV/UC integrator and digital solutions.

Founded in 1979

Tampa, Florida, USA

1001-5000 employees

https://avispl.com/

H1B Sponsorship

AVI-SPL has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (1)