LERETA, LLC · 1 month ago
Call Center Representative
Irving, TX 75038, USA
Full-time
Hybrid
New Grad, Entry Level
$16.04/hr - $21/hrLERETA, LLC is a company focused on property tax matters, and they are seeking a Call Center Representative. The role involves managing incoming calls and inquiries from homeowners, lenders, and third parties, ensuring accurate responses and performing necessary tax research.
Financial Services
Responsibilities
Processes a high volume of incoming routine calls
Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution
Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns
Communicates status of assignments to the Lead or Supervisor
Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry
Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team
Calls back homeowner as necessary, once research is complete
Ensures customer SLA’s are maintained
This position will perform other duties as assigned based on the needs of the department
Qualification
Required
Ensures all incoming homeowner, lender, and third-party calls receive professional, courteous, accurate and timely responses
Processes a high volume of incoming routine calls
Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution
Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns
Communicates status of assignments to the Lead or Supervisor
Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry
Notates tax bill correspondence received from homeowner on lender system and forwards to the appropriate processing team
Calls back homeowner as necessary, once research is complete
Ensures customer SLA's are maintained
Company
LERETA, LLC
Since 1986, LERETA has provided a full suite of national real estate tax services for residential and commercial loans, including automated online research and certification, tax bill processing, a suite of delinquent tax services, and customized tax outsourcing service programs.
Founded in 1986
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-06Private Equity
2021-07-06Acquired
2009-01-01Private Equity
Leadership Team
Jim Micali
Chief Operating Officer
Michael S. Black
Chief Information Security Officer
Recent News
2025-01-23
2025-01-22
HousingWire
2024-05-17
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