Motorola Solutions · 2 hours ago
Technical Flex Support Specialist
Schaumburg, IL
Full-time
Onsite
Entry Level
$55K/yr - $60K/yr
2+ years expMotorola Solutions is a leading provider of software solutions for public safety agencies nationwide. The Technical Flex Support Specialist is responsible for providing post-sales customer support for the MSI Flex Computer Aided Dispatch solution, answering technical questions and resolving issues for customers in Windows and Linux environments.
Cyber SecurityTelecommunicationsVideo
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Providing post-sales customer support for the MSI Flex Computer Aided Dispatch solution
Answering technical questions and resolving technical issues for customers running the Flex proprietary software in Windows and Linux environments
Supporting other MSI products as required
Managing diverse technical challenges, ensuring efficient support delivery and high user satisfaction
Qualification
Required
High School Diploma or equivalent
2+ Years of Technical Support experience is required
Proven hands-on experience in a dedicated technical support role
Strong knowledge of Windows and/or Linux operating systems
Experience with troubleshooting both hardware and software
Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP)
Experience supporting mobile devices (iOS, Android)
Excellent problem-solving and troubleshooting capabilities
Strong verbal and written communication and interpersonal skills
Ability to work effectively both independently and within a team environment
Ability to manage and prioritize multiple tasks simultaneously
Demonstrated commitment to customer service excellence
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Must be able to obtain background clearance as required by government customers
Preferred
Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional)
Experience utilizing help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira)
Familiarity with remote support tools
Knowledge of the ITIL framework
Experience with scripting languages (e.g., PowerShell, Python)
Experience with major cloud platforms (e.g., AWS, Azure, Google Cloud)
Fluent and experienced with AI-enhanced productivity tools
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
2025-12-17
2025-12-17
Company data provided by crunchbase