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First Horizon Bank · 2 hours ago

Lending Services Ops Specialist Senior

Memphis, TN

Full-time

Onsite

Senior Level

5+ years exp

First Horizon Bank is a leading regional financial services company dedicated to helping clients unlock their full potential. The Lending Services Ops Senior Specialist plays a key role in evaluating complex lending scenarios, diagnosing issues, and recommending solutions while contributing to process improvements and serving as a subject matter expert.

BankingFinanceFinancial ServicesRisk Management

H1B Sponsor Likely

Responsibilities

Investigate and analyze complex questions or issues on Consumer and Commercial Loan products received via Dashboard, email, or phone

Conduct detailed reviews of loan documentation and system data to identify discrepancies, assess compliance, and recommend corrective actions

Monitor group service levels, compliance metrics, and operational trends to proactively identify improvement opportunities

Provide subject matter expertise to internal teams, translating analytical findings into operational enhancements and best practices

Collaborate with business partners to develop and implement solutions that improve efficiency, accuracy, and customer/banker satisfaction

Knowledge of federal lending guidelines and requirements, ensuring alignment with internal policies and procedures

Compile and present analytical reports to management, highlighting patterns, risks and performance metrics

Qualification

Commercial loan documentsLoan servicing platformsFinancial data analysisProcess improvementCompliance reviewRoot cause analysisMS Office proficiencyCommunication skillsDecision-making skillsTeam collaboration

Required

Minimum 5 years of experience in consumer or commercial lending operations, with a focus on analysis and problem-solving

Comprehensive understanding of commercial loan documents, operational procedures, relevant policies, and applicable regulations

Working familiarity with loan servicing platforms such as CLS (ACBS), ALS, or First Data to efficiently access and manage client loan information

Effectively manage and prioritize multiple tasks in a dynamic environment, ensuring timely and accurate support for both associates and our clients

Work independently with minimal supervision, while demonstrating sound judgment to seek guidance or escalate issues when appropriate

Foster and maintain positive working relationships with internal business partners and fellow associates to promote a collaborative, client-centered culture

Employ a systematic and organized approach to daily work, and actively coach and train other associates to support ongoing knowledge sharing and professional development within the team

Proven ability to interpret and analyze complex financial data and documentation

Strong decision-making skills with the ability to recommend and implement solutions

Excellent communication skills to present analytical findings to various stakeholders

Experience with root cause analysis, process improvement, and compliance review

Preferred

College degree preferred; business, finance, or related field strongly valued

Proficiency in MS Office, with advanced skills in Excel for data analysis preferred

Benefits

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Company

First Horizon Bank

Glassdoor3.6

First Horizon Bank provides personal, business, and corporate banking, and private client services, to families and businesses.

Founded in 1864

Raleigh, North Carolina, USA

5001-10000 employees

https://www.firsthorizon.com/pmc

H1B Sponsorship

First Horizon Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (31)

2023 (15)

2022 (17)

2021 (19)

2020 (16)