Briggs Industrial Solutions · 1 month ago
Service Auditor
Houston, TX
Contract
Onsite
Senior Level
5+ years expBriggs Industrial Solutions is an ESOP-owned company focused on customer service and operational excellence. The Service Auditor is responsible for managing the service billing process, ensuring accuracy and timeliness while resolving discrepancies and supporting operational efficiency.
Advanced MaterialsService Industry
Responsibilities
Oversee and manage the review / analysis of technician work order notes, ensuring they meet company standards for accuracy, completeness, and adherence to established procedures. Ensure detailed descriptions of work performed, diagnostic steps, issues identified, resolutions, and follow-up actions are clearly documented
Proactively manage and oversee the billing process to ensure accurate and timely invoicing to the appropriate customer, internal account or warranty account. Validate billing details accurately reflect the responsible party for the charges, including correct contract or price agreement is applied and the correct Purchase Order is obtained from the customer when required
Audit and verify parts usage by cross-referencing work orders with actual repair activities. Ensure parts quantities, descriptions and pricing are accurate. Analyze discrepancies in parts usage, and coordinate with parts department to ensure accurate documentation and billing adjustments as necessary
Oversee and resolve discrepancies in recorded labor / travel hours, ensuring alignment with actual service performed. Demonstrate decision-making ability in assessing labor hour documentation and recommending changes to improve accuracy and efficiency. Correct any inconsistencies or errors in labor hour reporting, ensuring alignment with actual service performed
Validate all service fees and expenses are accurately applied and match the service performed and implement any needed corrections
Collaborate with the parts department, warranty team, and fleet teams to ensure effective resolution of issues impacting service order completion. Make independent decisions to resolve discrepancies and streamline the work order closure process
Assist in invoice dispute resolution and provide guidance in working with Accounts Receivable and branch leadership to resolve billing issues. Lead the process for credit issuance and rebilling, ensuring communication with customers is clear and timely
Provide support to the service department in improving operational efficiency, including process documentation, reporting, and the implementation of best practices for service operations
Perform other related duties as assigned, with a focus on process improvement and operational support to meet company objectives
Qualification
Required
Strong ability to make independent decisions and exercise judgement in billing and service operations
Excellent customer service and multi-tasking skills
Strong communication skills with ability to manage complex relationships and resolve issues between technicians, customers and leadership
High attention to detail with a focus on data integrity and process efficiency
Ability to operate with a high degree of autonomy and urgency in a fast-paced, dynamic environment
In-depth knowledge of service operations, billing systems and reporting procedures
Proficient in MS Office, particularly Word, Excel and PowerPoint
High school diploma required
5+ years of customer service, operations, or similar field, with a focus on service and billing
Proven track record in independently handling service orders, invoices, purchase orders, and budget expense tracking
Ability to sit for prolonged periods of time
Ability to lift up to 40 pounds as necessary
Standard office environment with general working conditions
Preferred
Technical school and/or college degree preferred
Benefits
401(k)
Educational Assistance
Employee Assistance Program (EAP)
Employee Stock Ownership Program (ESOP)
Hands On and Virtual Training
Paid Holidays
Paid Time Off
Company
Briggs Industrial Solutions
Briggs Industrial Solutions was created from our original company Briggs Equipment which has been in business for more than 125 years.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Courtney Harvey
Chief Operating Officer, Heavy Line
Sarah Haynes
Human Resources Business Partner
Recent News
2025-03-19
Company data provided by crunchbase