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Optum · 1 month ago

Travel Patient Service Tech Training Coordinator - Kelsey Seybold Clinic: Memorial Villages

Houston, TX

Full-time

Hybrid

Senior Level

$17.74/hr - $31.63/hr

5+ years exp

Optum is part of one of the nation's leading health care organizations, Kelsey-Seybold Clinic, which offers coordinated and accountable care. The Travel Patient Service Tech Training Coordinator is responsible for the education and training of Phlebotomy staff, ensuring they are competent in their roles while traveling to various locations for onsite reviews and retraining.

EducationHealth CareMedicalPharmaceutical

Responsibilities

The position is responsible for the initial and ongoing education and training, including competency assessments, of Phlebotomy staff (aka Patient Service Technicians) and others that may be assigned or identified

The PST Training Coordinator will create and maintain training curriculum, develop, and maintain training and competency checklists and workflows on phlebotomy and phlebotomy related tasks (i.e., waived testing, specimen processing, etc.) required by current policy and procedures

This position will periodically travel to assigned locations for onsite review and any required retraining of PST staff

Qualification

Certified PhlebotomistPhlebotomy experienceTraining experienceBasic Life Support certificationEPIC experienceMicrosoft software applicationsCustomer service principlesQuality controlBi-lingualEffective leadership skillsPresentation skills

Required

High School Diploma or equivalent

Basic Life Support/CPR certification

Certificate of completion from an accredited Phlebotomy program or 3 additional years of directly related experience as a phlebotomist (8 total) may substitute for accredited phlebotomy program

Certified Phlebotomist or Certified/Registered Medical Assistant

Those hired into this position must complete the KSC review/skill validation program within 90 days of hire

5+ years of phlebotomy/processing experience in a patient service center, clinic, or hospital setting

3+ years of experience as a lead/trainer

1+ years of waived testing and specimen processing experience in a clinical setting

Experience with computers and Windows-based software

Ability to use related equipment

Ability to practice good customer service principles and practices

Effective leadership skills

Ability to speak, write and understand English

Ability to work independently or in a team environment

Ability to deliver organized and concise presentations tailored to audience

Knowledge of quality control, quality assurance principles and proficiency testing procedures

Excellent customer service skills, business etiquette, able to adhere to professional standards

Flexibility to work overtime as needed

Reliable transportation

Preferred

Certified by American Society for Clinical Pathology or equivalent

Member of an accredited phlebotomy National organization

2+ years of waived testing experience in a clinical or laboratory setting

EPIC experience

Ability to use Microsoft software applications including Word and Excel

Knowledge of electronic medical record systems

Bi-lingual or multi-lingual

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Company

Optum

Glassdoor3.6

Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.

Founded in 2011

Eden Prairie, Minnesota, USA

10001+ employees