American Physical Society · 2 weeks ago
Head of Membership Recruitment and Retention
United States
Full-time
Hybrid
Lead/Staff, Director/Executive
$100K/yr - $136K/yr
3+ years expThe American Physical Society is a nonprofit organization dedicated to advancing physics and fostering a global community. They are seeking a Head of Membership Recruitment and Retention to manage operational functions that support membership growth and service delivery, overseeing staff and implementing data-informed strategies for recruitment and retention.
AssociationCommunitiesEducationLifestyleNon Profit
Responsibilities
Manage the implementation of data-informed campaigns to attract new domestic and international APS members
Oversee staff support for retention activities for both general members and unit members, including welcome communications, engagement activities, and renewal materials
Direct staff who maintain and update APS membership records and provide excellent customer service to individuals contacting the membership department
Oversee the efficient and responsive membership renewal process
Analyze membership trends and provide data-informed recommendations to the director on recruitment, retention, communications, and services, including contributions to departmental key performance indicators
Oversees all industrial physics program activities, ensuring alignment with membership growth priorities in the early career sector
Collaborate with APS Marketing, Information Systems, Meetings, and other departments to review and authorize updates to the membership database and related systems
Plan and manage in-person membership presence at APS and external events, in coordination with the units team and APS Marketing
Track budgets and approve invoices for activities within the role’s scope of work for less-complex projects or subprojects
Participate in cross-departmental work in a consulted capacity and as an occasional contributor, as needed
Hire, set expectations, evaluate performance, provide feedback, and address disciplinary matters for direct reports
Perform other duties as assigned
Qualification
Required
Bachelor's degree or equivalent experience
Minimum of three years of progressively responsible management experience
Strong background in nonprofit or similar membership recruitment, retention, and service
Experience planning and supervising work using sophisticated membership and customer relationship management systems
High-level analytical and problem-solving skills
Excellent customer service skills
Strong written and verbal communication skills
Strong organization, documentation, and prioritization skills
Ability to work effectively with interdepartmental teams and independently
Preferred
Preferred certification: Certified Association Executive (CAE)
Experience with Zoom, Google Suite Applications, Microsoft Office Applications, Salesforce, Nimble (AMS) and Asana
Familiarity with association relational databases
Benefits
Flexible schedules and ability to work remotely
8% employer-paid retirement contribution
Investment advisement services: 100% employer paid
Medical benefits: PPO or HDHP option
Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment
Lifestyle Spending benefit up to $1,500.00 (USD) - 100% employer paid
Vision benefits: individual and dependent coverage 100% employer paid
Basic Life & Accident insurance: employee coverage 100% employer paid
Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage
Disability insurance: employee coverage 100% employer paid
Voluntary Accident & Critical Illness insurance
Healthcare, Commuter & Dependent care flexible spending accounts
Vacation: 15 days annually
Generous holiday leave: 17 paid office closures; includes one week closure at the end of December
Personal leave: 4 days annually
Volunteer leave: 1 day annually
Sick leave: 10 days annually
Bereavement & Compassion leave: 2 -15 days based on loss
12 weeks employer-paid family leave
College tuition reimbursement plan
Job related seminar & continuing education 100% employer paid
Professional Certification/Recertification 100% employer paid
Training and professional development; access to LinkedIn Learning on-demand courses
Employee Assistance Program
Mindfulness Meditation: live and on-demand classes
Company
American Physical Society
American Physical Society is a non-profit membership organization working to advance and diffuse the knowledge of physics.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jonathan Bagger
Chief Executive Officer
Recent News
2025-11-12
2025-11-01
Chicago Tribune
2025-09-26
Company data provided by crunchbase