Apply on Employer Site

American Physical Society · 9 hours ago

Head of Recruitment and Retention

United States

Full-time

Hybrid

Lead/Staff, Director/Executive

$100K/yr - $136K/yr

3+ years exp

The American Physical Society is a nonprofit organization dedicated to advancing physics through a diverse and inclusive community. The Head of Recruitment and Retention is responsible for managing membership growth and retention strategies, overseeing staff, and ensuring excellent service delivery to members.

AssociationCommunitiesEducationLifestyleNon Profit

Growth Opportunities

Responsibilities

Manage the implementation of data-informed campaigns to attract new domestic and international APS members

Oversee staff support for retention activities for both general members and unit members, including welcome communications, engagement activities, and renewal materials

Direct staff who maintain and update APS membership records and provide excellent customer service to individuals contacting the membership department

Oversee the efficient and responsive membership renewal process

Analyze membership trends and provide data-informed recommendations to the director on recruitment, retention, communications, and services, including contributions to departmental key performance indicators

Oversees all industrial physics program activities, ensuring alignment with membership growth priorities in the early career sector

Collaborate with APS Marketing, Information Systems, Meetings, and other departments to review and authorize updates to the membership database and related systems

Plan and manage in-person membership presence at APS and external events, in coordination with the units team and APS Marketing

Track budgets and approve invoices for activities within the role’s scope of work for less-complex projects or subprojects

Participate in cross-departmental work in a consulted capacity and as an occasional contributor, as needed

Hire, set expectations, evaluate performance, provide feedback, and address disciplinary matters for direct reports

Perform other duties as assigned

Qualification

Management experienceNonprofit membership recruitmentCustomer relationship managementData analysisSalesforceZoomGoogle SuiteMicrosoft OfficeCustomer service skillsCommunication skillsOrganizational skillsProblem-solving skills