Stanford Medicine Children's Health · 10 hours ago
Vice President of Ambulatory Access & PCHA Patient Access Services
Palo Alto, CA
Full-time
Onsite
Director/Executive
$300K/yr - $325K/yr
10+ years expStanford Medicine Children's Health is dedicated to providing world-class care and is seeking a Vice President of Ambulatory Access & PCHA Patient Access Services. This executive role involves overseeing patient access operations, ensuring a seamless experience across services and sites, and driving strategic initiatives to enhance efficiency and care quality.
Health CareMedicalWellness
Responsibilities
Collaborate with the Associate Chief Medical Officer (ACMO) for Ambulatory Services SMCH/Medical Director of PCHA on optimal, efficient, and timely patient access in support of clinical operations and effective and high-quality care, superlative and gracious patient/family experience, careful and meticulous accountable financial stewardship, expanding and operationalizing community partnerships, and promoting health equity, in partnership with the Chief Health Equity Officer (CHEO)
Collaborate with Stanford School of Medicine (SOM) chairs, chiefs, physicians, department leaders, and clinical services to improve patient access, referrals, and care coordination
Support the operations and growth of community partnerships in collaboration with Strategy and Business Development
Provides strategic direction and oversight of the PASC (Patient Access Service Center) Business Systems Team. The Business Systems Team is responsible for promoting patient access and seamless operations through functions including Technology & Systems Support, Training Development & Delivery, Quality Assurance, and Data Analytics. Architects an enterprise-wide transformation of patient communication pathways, operational liaison to Stanford Medicine and Stanford University regarding all telephony systems and functions (including all ambulatory phone numbers, phone trees, patient appointment reminders, and the Automatic Call Distributor (ACD)
Provides strategic direction and oversight of the Digital Health team; supports efforts in digital transformation, with focus on the digital front door; Remains current and at the forefront of digital solutions in the industry
Develop and lead digital health strategies to enhance and standardize access, care, and patient/family experiences across the entire ambulatory ecosystem
Is accountable for measuring, analyzing, reporting, and driving key performance indicators (KPIs) relative to patient access. Leverage systems to collect and coordinate aggregate data and translate data into insights through data analysis. Provides oversight and is accountable to various forums for reporting on patient access metrics and related performance improvement activities, including but not limited to FPO (Faculty Practice Organization) and PCHA Operations and Quality Committee, FPO Chiefs, Senior Leadership Team, and other Stanford Medicine Children's Health Executives
Engages partners (e.g., Ambulatory Operations, Information Services/Digital Health, Marketing, Patient Experience, and Clinical Leadership) across the organization to identify and understand barriers to patient access and implements data-driven operational and/or technological improvements to address patient access challenges
In collaboration with other departments and entities, endeavors to ensure seamless connectivity and continuity between the ambulatory experience and inpatient or procedural experiences. Responsible for the continued development of FPO call centers to form an integrated Access Center to include concierge programs, patient navigation, scheduling, registration, pre-processing and referral management
Relative to patient access, analyzes and make recommendations for improvements to technology including effective use of EMR, scheduling, appointment, and revenue cycle systems. Introduces technological advancements that support patient access including implementation, maintenance, and hard wiring of digital patient touch points throughout the consumer/patient cycle with high levels of end-user satisfaction
Serves as the subject matter expert in all aspects of patient access, including registration, scheduling, digital health, point of service collections, financial counseling, and access related revenue cycle processes and regulations. Participates in patient access related committees/workgroups, performance improvement and patient experience related committees/workgroups, vendor/access related committees/workgroups, insurance /revenue cycle meetings/committees/workgroups, external facing patient access avenues including but not limited to website/digital health/health equality with Marketing, Information Systems, Diversity Equity, Inclusion and Belonging, etc. and, participates in the strategic planning and budgeting processes for ambulatory care
Monitors and proactively ensures the organization's compliance with federal, state, and local healthcare, privacy, and access laws and regulations, and recognized, evidenced-based best practices. Pursues professional growth opportunities and/or participates in professional organizations to ensure current knowledge of trends and best practices
Promotes the mission, vision, and values of Stanford Medicine Children's Health and PCHA. Represents the organization in a positive and professional manner at all times and collaborates well with other entities, including but not limited to health care organizations, referral sources, professional associations, regulatory and governmental agencies, community organizations, advocacy groups, vendors, etc
Oversee budget development and financial management for SMCH and PCHA ambulatory access services ensuring fiscal responsibility
Monitor financial performance, addressing variances, and implementing corrective actions as necessary
Support (SMCH) and oversee (PCHA) revenue cycle management efforts to enhance financial efficiency and reduce denials
In collaboration with Strategy, Business Development, and Service Lines, develop and support business stratagems to foster growth and improve market share through expansion and acquisition, innovative programs and care models, and addressing community needs
Develop a culture of financial responsibility across all SMCH/PCHA team members to eliminate fraud, waste, abuse, as well as ensuring appropriate use of all resources
Partner with SMCH/PCHA leadership to drive strategic integration and transformation initiatives while maintaining integrity of the individual business entities
Introduce technological advancements that support patient access including implementation, maintenance, and hard wiring of digital patient touch points throughout the consumer/patient cycle with high levels of end-user satisfaction
Relative to patient access, analyze and make recommendations for improvements to technology including effective use of electronic medical record (EMR) systems, scheduling, appointment, and revenue cycle systems
Introduce technological advancements that support patient access including implementation, maintenance, and hard wiring of digital patient touch points throughout the consumer/patient cycle with high levels of end-user satisfaction
Partner with SMCH/PCHA physicians and leaders to support optimal clinical efficiency for staffing and clinical workflows
Utilize Lean methodologies and A-3 problem-solving to enhance operational efficiency
Lead and engage in cross-functional committees to support enterprise-wide goals and strategic objectives
Champion a culture of continuous improvement through staff development and engagement
Performs other job-related duties as assigned/necessary
Qualification
Required
Master's degree in a work-related discipline/field from an accredited college or university
Ten (10) years of progressively responsible and directly related work experience
Five (5) years substantially similar work experience in a patient access or revenue cycle position
Five (5) years of work experience managing patient access staff
Ensures a positive and professional demeanor in all interactions
Demonstrates effective and professional communication, negotiation, facilitation, and interpersonal skills
Demonstrates effective leadership and persuasion skills
Demonstrated presentation skills with the ability to facilitate and/or share presentations
Demonstrates a proficient understanding of recruiting methods and best practices and policies and federal, state, and local employment laws and regulations
Demonstrates proficiency using Microsoft Excel, Word, PowerPoint, Outlook
Proficient critical thinking and analytical skills
Understanding of and/or experience in using Electronic Health Record (EHR) software technologies
Demonstrated ability to determine appropriate course of action in more complex situations
Demonstrated ability to work independently and exercise creativity
Demonstrates proficient attention to detail and complete work assignments in a timely manner
Demonstrated ability to work concurrently on multiple projects with varying priorities
Excellent judgment and creative problem-solving skills
Ability to respond quickly, physically, and mentally when priorities and/or situations change
Demonstrated ability to maintain confidentiality of all medical, financial, and legal information
Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
Ability to plan, prioritize, direct, manage and evaluate as well as set standards for the department or program using a systems thinking approach
Knowledge and understanding of lean Quality Management System principles, tools and practices
Ability to budget, make financial projections and be a financial steward
Ability to partner with physician leadership to execute change and achieve objectives
Ability to handle potentially sensitive situations by applying consultative skills
Ability to plan, organize, motivate, mentor, direct and evaluate the work of others
Ability to prioritize work by making informed judgments and to develop solutions for complex problems
Preferred
Patient Access certification preferred, such as CHAM (Certified Healthcare Access Manager), which can be obtained through NAHAM (National Association of Healthcare Access Management)
Company
Stanford Medicine Children's Health
Stanford Medicine Children’s Health, with Lucile Packard Children's Hospital Stanford at its center, is the Bay Area's largest health care system—and one of the few in the country—exclusively dedicated to pediatric and obstetric care.
1001-5000 employees
H1B Sponsorship
Stanford Medicine Children's Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (18)
2023 (9)
2022 (21)
2021 (14)
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Baby Safety FoundationThe David and Lucile Packard Foundation
2025-10-07Grant
2022-06-02Grant· $100M
Leadership Team
William Kennedy
Chief of Pediatric Urology
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