Saracen Casino Resort · 1 month ago
IT Help Desk Administrator
Pine Bluff, AR, US
Full-time
Onsite
Mid Level
3+ years expSaracen Casino Resort is seeking an IT Help Desk Administrator to provide technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, managing IT-related requests, and ensuring the overall functionality of the IT infrastructure.
Hospitality
Responsibilities
Log and track IT support tickets and ensure they are resolved in a timely manner
Maintain accurate records of incidents, requests, and resolutions to build a knowledge base for future reference
Respond to and resolve user issues related to hardware, software, and network systems
Assist the department with projects required to monitor or help expedite the work process
Assist with user account creation, password resets, and access control issues
Maintains the highest level of confidentiality within the department
Works to identify trends and provide solutions to recurring issues
Ensures high-quality customer service and timely ticket resolution
Acts as a resource regarding departmental activities and operations for the Sr. Director of Information Technology and other department management
Maintains workflows within the helpdesk system to aid automation of processes
Maintains and identifies issues with the Imprivata profiles for new and existing software related to user lockouts
Advises the Information Technology Department of any relevant or important information pertaining to the responsibilities of the department or the operations of the company
Escalate complex issues to higher-level technical support when necessary
Maintain a comprehensive knowledge base of troubleshooting guides and frequently asked questions for the helpdesk system
Places and receives telephone communications in a cordial and helpful tone of voice, taking accurate messages as needed, and relaying the same to the appropriate person(s)
Maintain maintenance alerts for all reoccurring events within the department
Facilitates the flow of information throughout the property by attending regularly scheduled departmental meetings
Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports
Must be able to maintain an appropriate Gaming License
Responsible for maintaining a consistent and regular attendance record
Qualification
Required
High School diploma or General Education Degree GED required
Minimum of three to five years' strong IT experience required
excellent communication skills
ability to maintain the highest level of confidentiality within the department and the company
computer-literate, with appropriate software
ability to take accurate minutes of meetings
Ability to read, analyze, and interpret documents, such as safety rules, maintenance manuals, and policies and procedures
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply logical understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables
The associate is regularly required to talk or listen
The Associate is also regularly required to stand, walk; sit; and use hands to finger, handle, or feel objects, tools, or controls
The associate is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Preferred
bachelor's degree from a four-year college or university
Company
Saracen Casino Resort
Named for Chief Saracen of the Quapaw Nation, Saracen Casino Resort is the first purpose-built casino in the state of Arkansas.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase