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First Foundation Inc. · 3 hours ago

Fraud Investigator

California, United States

Full-time

Hybrid

Mid, Senior Level

$60K/yr - $84K/yr

5+ years exp

First Foundation Inc. is seeking a Fraud Investigator responsible for assessing risks related to fraud for the bank and its clients. The role involves conducting research, monitoring transactions, and providing documentation of findings while collaborating with various teams to deter fraud.

BankingFinancial ServicesWealth Management

No H1B

Responsibilities

Understand and comply with requirements of all laws and regulations applicable to the position

Monitors fraud alert transactions through the Bank’s transaction monitoring software to identify unusual or suspicious account activity and/or financial crime patterns related to ATM/Debit cards, credit cards, new accounts, checks, and loans

Perform a series of reviews utilizing various tools and reports to identify potentially fraudulent activities on new/existing deposit and loan accounts

Thoroughly research incidents and/or allegations and interact with other departments and other banks, companies, or local, state, and federal authorities when necessary

Provide excellent customer service to clients impacted by fraud, ensuring we help as appropriate including detection of identity theft and elder financial abuse and related reporting

Review of new accounts, negative balance accounts, ACH reports, Fiserv fraud notifications, and any suspicious activity on an existing account

Assist in the preparation and completion of reports and case file documentation as required to ensure adherence to policies and procedures

Utilize bank systems and resources to evaluate accounts and situations that may require unique treatment and a specialized approach

Interview victims, witnesses, and/or suspects to obtain details of an incident

Present case summaries to the management team as needed

Analyze transactional data, assessing historical client activity to help make determinations of irregular activity

Responsible for composing case narratives and completion of the initial Suspicious Activity Report (SAR) recommendation and justification

Assist with editing and updating internal departmental procedures

Provide training and guidance to new or less experienced team members

Performs other duties as assigned