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Guild Mortgage · 1 day ago

Loss Mitigation QC Specialist

United States

Full-time

Remote

Senior Level

$20/hr - $28.75/hr

5+ years exp

Guild Mortgage Company is a mortgage banking firm dedicated to providing affordable home financing since 1960. The Loss Mitigation QC Specialist is responsible for quality control tasks related to Loss Mitigation functions, including auditing files, performing secondary reviews of evaluation decisions, and ensuring compliance with regulatory guidelines.

Consumer LendingLendingMortgageReal Estate

Responsibilities

Audit files and verify calculations performed by other Loss Mitigation Specialist to ensure compliance with investor/insurer guidelines, CFPB/regulatory requirements, and internal policy/procedures

Perform quality control review of modification documents, secondary review of approval or denial decisions, and all other pertinent qualifying information for performing an analysis of workout options

Review and verify previous partial claims, modification terms, valid denial or approval decisions, and proper appeal verbiage and timelines

Ensure the proper classification of recoverable/non-recoverable fees, along with accurate and timely processing of

Review all income/expense amount and ratio calculations, while ensuring compliance with regulatory requirements and investor/insurer guidelines

Ensure complete and accurate documentation of the evaluation within the servicing

Assist with internal and external

Actively participate in QC activities and projects designed to improve business

Monitor call recordings/screen capture and complete Call Quality scorecards based on defined quality/compliance

Focus on identifying opportunities to improve QC/Call Quality processes, while espousing continuous improvement

Provide feedback related to QC findings, trends, and training opportunities to improve business performance through the establishment of regular meetings

Perform all tasks in compliance with applicable regulatory standards, guidelines, and rules established by the company, investors, state and federal regulatory authorities, and local ordinances

Stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements

Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly and when promised

Maintain compliance with procedure manual to ensure internal procedures comply with investor and regulatory

Recommend policy/procedural changes/enhancements to improve operational accuracy and

Perform other duties as assigned

Qualification

Loss Mitigation experienceMortgage servicing knowledgeRegulatory compliance knowledgeAdvanced math skillsMicrosoft ExcelProject managementBlitzdocInterpersonal skillsProblem-solving skillsDetail-orientedOrganizational skills

Required

High school diploma or equivalent required

A minimum of five years of back-office mortgage servicing and loss mitigation home retention/liquidation experience required

Strong working knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance, and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations

Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA

Ability to work in a sometimes emotionally demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress

Strong project management, interpersonal, and problem-solving

Highly organized and detail oriented; ability to evaluate and audit a high volume of

Ability to work in a fast-paced, metrics-driven

Advanced math skills

Proficiency with basic internet searches, data entry, Microsoft Word, Excel, and Outlook