AIR Control Concepts · 1 month ago
Inside Sales Aftermarket Parts Representative
Chesterfield, MO
Full-time
Onsite
New Grad, Entry LevelAIR Control Concepts is a community of experts in commercial HVAC representation, committed to excellence and collaboration. The Inside Sales Aftermarket Parts Representative will drive parts sales, provide outstanding customer service, and manage outreach campaigns to grow the business.
Management Consulting
Responsibilities
Warmly greet walk-in customers and guide them to the right HVAC parts and premium solutions
Provide fast, accurate parts look-up, pricing, and recommendations to customers calling or emailing the store
Maintain and update detailed customer contact lists to proactively reach out for maintenance offers, upgrades, and promotions — turning potential needs into confirmed sales
Resolve customer concerns promptly to build trust and encourage repeat business
Collaborate with sales teams and use corporate marketing tools to generate more store traffic and customer engagement
Advise customers on part-time substitutions and modifications when needed, ensuring satisfaction and loyalty
Prepare sales quotes, orders, and handle payment or credit authorizations smoothly
Keep inventory organized and accurate while adhering to all safety procedures
Analyze customer buying patterns to initiate timely outbound calls and emails
Qualification
Required
A proactive mindset focused on seeking sales opportunities beyond just walk-ins and inbound inquiries
Strong communication and interpersonal skills with the ability to listen and understand customer needs
Ability to quickly and accurately match alphanumeric part numbers
Comfort with CRM systems and sales technology to track customer interactions and follow-ups
Commitment to ongoing learning about HVAC products, customer service excellence, and sales best practices
Good organizational skills and physical ability to handle parts and equipment as needed
Ability to remain seated and work at a computer for long periods
Regular movement through the office, warehouse, and sales floor, including operation of forklifts and hand trucks
Frequent lifting of up to 25 lbs and occasional lifting up to 50 lbs
Excellent vision capabilities for inspecting parts and documents
Benefits
Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being
Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage
Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP)
Professional Development – Ongoing training opportunities and support for continuing education
Company
AIR Control Concepts
AIR Control Concepts (“AIR”) is a company that partners with and supports leading commercial HVAC solutions providers.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase