Amazon · 7 hours ago
Program Manager I, Global Logistics, Cross-Border Carrier Center (XBCC)
Nashville, TN
Full-time
Onsite
Entry, Mid Level
$50K/yr - $88K/yr
2+ years expAmazon is seeking a Program Manager for their Global Logistics' Cross-Border Carrier Center (XBCC) team, where the individual will ensure smooth delivery of customer packages to over 200 countries. The role involves collaborating with various stakeholders to monitor and resolve package delivery delays, analyze data for trends, and optimize processes through documentation and automation.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Monitor and resolve package delivery delays through collaboration with multiple stakeholders
Provide timely and effective support to carrier partners, including internal escalations when needed
Analyze carrier cases independently and implement solutions
Identify and investigate trends in delivery defects, partnering with cross-functional teams to address root causes of systemic issues
Create clear and concise documentation of investigations and outcomes, optimizing processes through use of AI and automation workflows
Maintain high standards of attendance, productivity, and quality while adapting to evolving business needs
Qualification
Required
Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
2+ years of program or project management experience
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience working cross functionally with tech and non-tech teams
Preferred
Knowledge of Lean principles and DMAIC methodology
Experience in a highly analytical, results-oriented environment with cross functional interactions
Experience in requirement gathering and ability to write clear and detailed requirement document
Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc
Knowledge of SQL
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-23
2026-01-23
Company data provided by crunchbase